Apprentice Administrator

Lincolnshire County Council

Various locations across the County (LN1 1YL)

Closes in 14 days (Tuesday 27 May 2025)

Posted on 12 May 2025

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Summary

Lincolnshire County Council is excited to offer an amazing opportunity to join our Apprenticeship Programme and study towards a Level 2 Customer Service Practitioner qualification. We currently have multiple Apprentice Administrator - fixed-term apprenticeship roles based in Lincoln, Boston and Louth.

Wage

£18,510 a year

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Full details of pay can be found on the application details by following the link to the application

Training course
Customer service practitioner (level 2)
Hours
There are various vacancies available, with their own working arrangements. Please follow the link to the application page where the details of each vacancy are provided.

37 hours a week

Start date

Monday 30 June 2025

Duration

1 year 3 months

Positions available

8

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice Administrator, you’ll join our Business Support team and contribute to the vital work of departments such as Children’s Services, Highways, or Fire and Rescue. You’ll: 

  • Gain hands-on experience in administrative tasks
  • Build relationships across various teams
  • Develop key customer service skills that will set you up for a successful career

Where you'll work

Various locations across the County
LN1 1YL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LINCOLNSHIRE COUNTY COUNCIL

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • You'll enrol with our dedicated in-house apprenticeship centre who will deliver the Customer Service Practitioner L2 apprenticeship
  • a mix of online and in-person workshops

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 or C and above)
  • Maths (grade 4 or C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this company

Are you looking to kickstart your career with a role that offers growth, learning, and plenty of variety? Lincolnshire County Council is excited to offer an amazing opportunity to join our Apprenticeship Programme and study towards a Level 2 Customer Service Practitioner qualification. We currently have multiple Apprentice Administrator - fixed-term apprenticeship roles based in Lincoln, Boston and Louth.

https://careers.lincolnshire.gov.uk/jobs/job/Apprentice-Administrator/567 (opens in new tab)

Company benefits

Full details of company benefits can be found by following the link to the application.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

A career within an administrative role and within a local authority organisation

Ask a question

The contact for this apprenticeship is:

LINCOLNSHIRE COUNTY COUNCIL

The reference code for this apprenticeship is VAC1000320061.

Apply now

Closes in 14 days (Tuesday 27 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please follow this link to our vacancy page which has details of all the vacancies available.