Administration/Social Media Apprentice

Summary

Part Shop (UK) are looking for a Customer Service Apprentice. This involves learning about car parts and advising products to attract customers. You will do this face to face, via telephone and online. You need to have an understanding of social media, facebook etc. You will be advertising parts and products for sale online.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Apprentice min hourly rate of £7.55 per hour

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday. Working Hours, 9.00am - 4.30pm. 1/2 hour lunch break. 10 minutes morning break.

35 hours a week

Start date

Tuesday 27 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Speaking to customers face to face but mainly via the telephone and online
Learning product knowledge and prices for car parts available
Advertising car part products for sale
Posting adverts via facebook and other social media platforms
General administration to support sales

Where you'll work

56 OLDBURY ROAD
WEST BROMWICH
B70 9DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Working towards a Customer Service Practitioner Level 2 qualification
No day release
Inhouse Training
Coach allocated for delivery of qualification

More training information

Customer Service Practitioner Level 2
Functional Skills Maths & English if required
OTJT
EPA

Requirements

Desirable qualifications

GCSE in:

English (grade GCSE - grades 3,4)
Maths (grade GCSE - grades 3,4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative

Other requirements

This job role is working in an office with a busy car breakers unit. Must wear own safety boots whilst onsite. This Apprenticeship will suit someone very familiar with using social media and who may of had some experience posting buying and selling items via facebook, ebay .

About this company

Parts Shop (UK) are situated in West Bromwich. They supply cheap and affordable car parts to customers. They sell to people face to face, via the telephone and online

After this apprenticeship

Can progress to Business Administration Level 3.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC1000320032.

Apply now

Closes in 13 days (Monday 26 May 2025 at 11:59pm)

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