Apprentice Receptionist & Administrator

Summary

Would you like to work on the edge of the beautiful Peak District National Park within each reach of the cultural hub of Manchester? As a Receptionist Customer Service Administrator, you will play a vital role in the quality of the patient’s visit to the surgery by dealing with their queries or concerns in an efficient and professional manner.

Wage

£16,450.20 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday – Friday – between 8.00am and 6.30pm. Hours will be mixed and include an early shift – 8.00am - 4.00pm and a late shift 10.45am – 6.30pm Maximum of 2 late shifts per week.

37 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking a highly enthusiastic, motivated, and proactive individual to join our friendly team. The ideal candidate will provide exceptional Reception/Customer service to our patients, thriving on patient interaction and the dynamic nature of a busy reception environment. The role of a medical receptionist is demanding, necessitating confidence, strong organisational skills, and proficiency in multi-tasking. The successful applicant must possess excellent communication skills and be comfortable with information technology.

Candidates must demonstrate an ability to adhere to strict confidentiality policies and exercise absolute discretion regarding patients and colleagues.

The following are the core responsibilities of the apprentice receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To receive, assist and direct patients in accessing the appropriate service
Greet patients and visitors to the practice and make sure the reception area is kept tidy at all times
Make sure patients book themselves in and all visitors are signed in per practice appointments and visitors procedures
Respond and/or redirect all patient and visitor requests accordingly
Booking, amending and cancelling patient appointments
Extract patient’s records if requested and prepare any other papers needed for the Consultation or Medicals
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
Support patients in completing online triage forms
Workflowing online triage requests to the appropriate clinicians or care navigate to alternative health care professions or administration team
Use generic email for communication to others as requested by the Doctors, or a senior member of staff, dealing with urgent faxes immediately
Tidy Doctors’ rooms if required. Tidy the waiting room after each surgery
Ensure the Reception Area is left tidy and ready for use by in-coming colleagues, together with any information regarding unresolved or urgent matters
Photocopy as required
Be prepared to carry out relief duties that may be required at times of sickness, leave or other times of staff shortage in the Practice. All relief work will be paid
Deal with home visit requests
Support the team during the Flu clinics
Registration of new patients and update patient details
Attend admin meetings

In addition to the primary responsibilities, the apprentice receptionists may be requested to:

Issue and supply prescriptions and distribute accordingly
Complete opening and closing procedures in accordance with the rota
Support the management team in any health campaigns
Support the reception manager with producing leaflets, newsletter etc

Where you'll work

WESLEY STREET
HADFIELD
GLOSSOP
SK13 1DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential

https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

A full DBS check will be required for this role

About this company

Lambgates Health Centre is a semi-rural 2-partner practice located in Hadfield in the High Peak of Derbyshire, close to local amenities and surrounded by scenery, providing care for 7239 patients. We are based in a modern purpose-built surgery and are an established training practice for GP registrars, foundation doctors, and medical students. We are a well-managed GMS Practice, and our goal is to deliver quality medical care through skilled team members.

https://www.lambgatessurgery.co.uk/ (opens in new tab)

Company benefits

On site Gym, Seasonal Vaccinations, Company Events , Health & Wellbeing Timetable, Sick Pay, NHS Discount - Blue Light Card, NHS Pension Scheme, On site parking, Employee Assistance Programme.

After this apprenticeship

Completing this apprenticeship can be the first step in a rewarding and varied career within the NHS or wider healthcare sector. Many apprentices go on to secure permanent roles as medical receptionists or administrators. With experience and further training, progression opportunities may include:

Senior Medical Receptionist or Admin Team Leader
Medical Secretary
Practice Manager
Healthcare Assistant
Roles in other NHS departments or clinical settings (e.g. hospitals, community services

Ask a question

The contact for this apprenticeship is: