People Assistant Apprentice

Summary

The People Assistant provides a comprehensive, effective and efficient first line administration and support service within the People team to support the delivery of services to managers, employees and others working on behalf of the organisation.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

HR support (level 3)

Hours

5 days a week, Monday - Friday from 9am - 5pm

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide an administration service to meet the needs of customers internal and external to the People team.
Be the first point of contact (such as over the telephone, email, instant message or face to face) for all queries from employees and managers on people management and development processes and procedures as required (for example queries about payroll, maternity leave, annual leave and learning activities). Provide an excellent customer service experience by signposting to the appropriate policies, providing information, and / or escalating as necessary.
Maintain the people information system and other current and archive filing systems, paper and electronic, ensuring that employment records are kept up-to-date and regular audits of the accuracy of information are undertaken as required, rectifying any discrepancies or bringing them to the attention of the People Business Partner as needed.
Support the People and Development Leadership Team to monitor expenditure of budgets by maintaining spend logs, and processing purchase orders (POs), invoices and credit notes using internal finance systems.
Update organisational charts, as required.
Undertake all administration in relation to absence records, return to work interviews and self certifications for absence, ensuring the relevant People Officers and People Business Partner is informed when colleagues reach a trigger point under the absence management procedure.
Maintain and update the people information system, including updating colleague records, processing joiners and leavers, updating annual leave and changes, running reports, undertaking data checks and audits and any other reasonable duties.
Arrange meetings relating to employment relations casework, taking notes as required.
Assist the People Business Partners with recruitment including advertising vacancies on our careers site, social media and any relevant jobs board reviewing the market to ensure full visibility of the roles.
Always keep the new starter tracker and the applicant tracking system up to date, following recruitment timelines.
Contact candidates to arrange interviews, assessments and carry out pre-employment checks.
Provide first line advice to managers regarding recruitment and onboarding processes.
Track the completion of Probation reviews referring to the relevant People Business Partner.
Ensure that any pension queries from employees are dealt with promptly and passed to the pension scheme provider or People and Payroll Officer as appropriate.
Administer other reward and recognition related activities, for example communicating with employees about their entitlements and maintaining appropriate employee benefits records.
To maintain and update content on the Learning Management System (LMS).
Undertake administration in relation to learning and development including the processing of internal or external learner training applications and bookings for internal/external training.
Maintain records of compulsory training attendance, for example GDPR, safeguarding, first aid, health and safety training undertaken and report on this when required.
Work with the People team to arrange courses and events as required including: liaising with course facilitators (both internal and external); booking rooms, equipment and catering; preparing materials; sending joining instructions; supporting the facilitator on the day and sending out evaluations.

Where you'll work

St Luke S Hospice
Farriers Way
BULPHAM
RM14 3EB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHELMSFORD COLLEGE

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Training will be provided by Chelmsford College. 6 hours per week will be for "off-the job training"

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)

Desirable qualifications

GCSE or equivalent in:

English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Adaptability
Collaborative working
Customer Service
Business Understanding
Organisation Understanding

Other requirements

Willing to work to deadlines for apprenticeship tasks. • Willing to commit to industry professional standards, codes of practice and legislation (e.g. ACAS, Data Protection Act 2018, etc.). • Willingness to travel and work outside of normal working hours as necessary. • Empathy with Hospice mission, vision and values. • Ability to attend Hospice sites / events in-person as required.

About this company

St Luke's Hospice are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

After this apprenticeship

Completion of Level 3 HR Support Apprenticeship

Ask a question

The contact for this apprenticeship is: