PCN Business support administrator apprentice

Summary

The role of Business Support Administrator Apprentice is to provide administrative support to the Clinical Director and PCN Management at locality network level to develop and support service improvement and transformation work aligned to local and national priorities.

Wage

£16,770 a year

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Training course

Business administrator (level 3)

Hours

9am-5pm Monday to Friday. Very occasional Saturdays.

37 hours 30 minutes a week

Start date

Tuesday 10 June 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General:

To carry out the duties and responsibilities of the post to the best of your ability and in accordance with organisational policies.
To maintain personal professional competency, including appropriate development.
Make a positive contribution to excellent communications across the PCN
Demonstrate commitment to developing a culture that promotes equality and values diversity.
Maintain appropriate security and confidentiality of information and data, both within Worcester City PCN and its partners.
Organising a variety of events and meetings
Maintaining and updating the website and social media.

PCN Administration:

Acting as a point of contact for the network, ensuring that all contact with the business is dealt with and responded to effectively and ensuring that information is passed on to appropriate team members.
Plan and carry out activities to agreed timescales, respond to, and follow up actions as required by email, social tools, telephone, and to provide the necessary documentation.
Ensure all registers are and up to date, including risk registers, asset register, and policy trackers.
Support the production of performance reporting documentation.
Maintaining a library of policies and protocols, including maintaining version control and updating staff on changes where relevant.
Support hiring managers with recruitment activity, including planning and overseeing induction for all new starters, ensuring all checks are returned and is compliant within relevant legislation, and ensuring probationary periods are proactively managed and documented by recruiting managers.
Provide financial administration, including using finance systems to produce or log invoices.
Provide administrative support to the Clinical Director and PCN staff, including ARRS (Additional Roles Reimbursement Scheme) members, coordinating annual leave, sickness, timesheets, training requests, new staff site induction, computer ordering, equipment ordering among other PCN administrative requirements
Support our data team with EMIS support
To complete EMIS searches as required by the PCN
Organise meetings and Agendas for the Primary Care Network board meeting, including event bookings.
Collate and edit newsletters and publications for the PCN groups.
PCN Event Management – to include training events

Where you'll work

39 KENILWORTH CLOSE
REDDITCH
B97 5JX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set your work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year, offered to all apprentices on the programme.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Administrative skills
Team working
Initiative
Interpersonal skills
Negotiating skills
Confidentiality
Analyse technical information
Flexible
Work under pressure
Self-motivated
Adaptable

Other requirements

Part time applicants will be considered for this role. This role could be based at any of the 10 practices part of the PCN. This role could close sooner if a suitable candidate is found. A full UK driving licence is desired but not essential.

About this company

Worcester City Primary Care Network is a group of 9 GP Practices in the city of Worcester. We work together with our primary care partners and community organisations to provide easy access to the healthcare that our community needs. Since the beginning, we’ve been supporting our GP Practices and aiding them in providing the highest standard of patient care possible. Without our local NHS providers, the community wouldn’t be able to receive the care and advice they deserve.

https://www.worcestercity-pcn.co.uk/ (opens in new tab)

After this apprenticeship

Potential for full-time role upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Emily Jackson

emily.jackson@hwgta.org

01905330732

The reference code for this apprenticeship is VAC1000319938.

Apply now

Closes in 14 days (Tuesday 27 May 2025 at 11:59pm)

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