Apprentice Parts Sales Advisor – Automotive / Customer Service (DAF Trucks) -Rugby
FORD & SLATER LIMITED
Rugby (CV21 3UY)
Closes in 17 days (Saturday 31 May 2025 at 11:59pm)
Posted on 12 May 2025
Contents
Summary
Start your career in the automotive industry as an Apprentice Parts Advisor with one of the UK’s leading DAF Truck dealerships. You’ll get paid training, hands-on experience, and a Level 3 qualification – plus travel and accommodation to the DAF Academy are covered. A great first step into customer service, vehicle parts, and a long-term career.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 8:00am - 4:30pm (Weekends could be possibility).
40 hours a week
- Start date
-
Tuesday 1 July 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice Parts Sales advisor you'll learn how to work in a fast paced parts department and develop key skills in:
- Safely storing and organising parts
- Receiving, checking, and handling stock deliveries
- Processing customer orders and payments
- Using computer systems to manage parts and orders
- Identifying, sourcing, and ordering parts for vehicles
- Assisting with customer enquiries and offering product advice when needed
- Monitoring and solving customer problems/enquiries
- Following key company procedures and working as part of a team
Where you'll work
Unit 3
Avon Industrial Estate, Butlers Leap
Rugby
CV21 3UY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
As an apprentice, you will learn on the job while also receiving structured training to support your development.
- 80% of your time will be spent working alongside experienced colleagues at the dealership, gaining hands-on experience and support from a dedicated mentor
- 20% of your working hours will be used for off-the-job training or study time
This off-the-job training is delivered by a qualified tutor through a mix of:
- Six in-person training blocks at the brand-new DAF Apprentice Academy in Nottingham
- Six to ten online sessions in small groups or 1:1 format across the apprenticeship
Additional support and extra sessions are also available if needed, to help you succeed at every stage of your training.
More training information
Customer Service Specialist Level 3 Apprenticeship Standard
Apprentices will be trained within the dealership and supported by a dedicated Skills Coach, who will make contact at least every 28 days. This close support network ensures you stay on track, build confidence, and enjoy your apprenticeship journey.
Your training includes:
- An industry-recognised Level 3 Customer Service Specialist Standard qualification
- Functional Skills in maths and English (if required)
- All travel, accommodation, and meals covered for in-person training sessions at the DAF Apprentice Academy
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this company
Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.
https://www.fordandslater.co.uk/about-us/ford-and-slater-apprentice-programme/ (opens in new tab)
After this apprenticeship
After this apprenticeship
- A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
- Future prospects are endless
- By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Ask a question
The contact for this apprenticeship is:
FORD & SLATER LIMITED
Hannah Edwards
Hannah.Edwards@skillnet.org.uk
07867467346
The reference code for this apprenticeship is VAC1000319928.
Apply now
Closes in 17 days (Saturday 31 May 2025 at 11:59pm)
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