Apprentice Dispensary/Admin Assistant

Summary

An exciting opportunity to join Old Mill & Millgates Medical Practice in Poringland as an Apprentice Dispensary/Admin Assistant. The successful applicant will undertake a wide variety of administrative duties to assist in the smooth running of the practice dispensary and prepare them for future employment.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday, 37.5 hours per week. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful applicant will be required to work as a key member of our staff on a variety of administrative tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain experience in all dispensary administration (non-managerial) of a surgery. Duties will include:

To provide general administrative support for the Practice, including the following:

Support the Dispensary team with administrative tasks
Face to Face customer service with patients using the dispensary
Maintaining the filing and administrative systems
Accurately handing out patient medication with the completion of related legal forms
Support the dispensary functions of the practice

To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

Patients access the primary care services they require in a timely fashion.
Queries are answered or passed to an appropriate member of staff in a timely fashion.

To provide general assistance and administration to the Practice clinical and leadership teams, including:

Accurately updating patient records using System-One.
Taking action as requested by Doctors and the nursing team.
Phoning patients to inform them that they have medication to collect
Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication

Any other tasks/duties as requested by the Partners, Management Team or Dispensary Supervisor.

Where you'll work

OLD MILL SURGERY
HARDLEY ROAD
PORINGLAND
NORFOLK
NR14 7FA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

POULTEC TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Motivated

Other requirements

Is the surgery on a bus route? Yes Would you have accessibility issues? The successful candidate must adhere to and understand the importance of Equality & Diversity, Health & Safety and Confidentiality policies and procedures that are in place at Old Mill & Millgates Medical Practice.

About this company

The Doctors and staff at Old Mill & Millgates Medical Practice are proud to offer the highest standard of patient-centred healthcare to its 9,000 patients who live in Poringland, Hempnall and the surrounding areas. We run many clinics for the management of chronic diseases such as asthma, diabetes and offer a wide range of medical services including minor surgery, minor illness and childhood vaccinations.

https://www.oldmillandmillgatessurgery.nhs.uk/ (opens in new tab)

After this apprenticeship

Potential employment on completion of apprenticeship.

Ask a question

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