Administration Apprenticeship

Summary

Are you looking to start a career within the NHS and gain a qualification at the same time? We are looking for a highly motivated individual to join our Business Support Team, supporting MSK Services in the Southampton area. This is an apprenticeship post working towards a Level 3 qualification in Business and Administration.

Wage

£24,169 a year

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Training course

Business administrator (level 3)

Hours

We offer a full-time contract (37.5 hours) within a supportive team environment, and full training will be provided. We are happy to discuss flexible working options, which can be discussed as part of the interview process.

37 hours 30 minutes a week

Start date

Monday 30 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To work as part of a high-quality admin team and deliver service excellence to the Business Support management team, clinical managers and pathway leads
To undertake secretarial/administration duties for the MPP service, including word processing/typing, minutes of meetings, reports, filing, and photocopying as required
Ensure the security, accuracy, and recording of people's data according to the relevant trust policies
Maintain and input accurate data into service databases
To assist in coordinating staff meetings, booking venues and requirements as necessary
To participate in team meetings, taking minutes if required.
Assist in providing a general administration service to the MPP team as required
To assist with planning workshops, study days and other service initiatives
Management of MPP team diaries, where required
To process incoming/outgoing mail for the service by Trust policy.
To communicate effectively with all staff, patients and those contacting the service
Provide customer service via telephone or email. Work with senior team members to deal with complex queries
To provide excellent and timely communication to all enquiries and external liaisons

Where you'll work

This apprenticeship is available in these locations:

Moorgreen Hospital, Botley Road, West End, Southampton, Hampshire, SO30 3JB
William Macleod Way, Southampton, SO16 4XE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHICHESTER COLLEGE GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will carry out your training within the workplace whilst attending college via a team every fortnight
At the end of your apprenticeship, you will receive a Business Administration Level 3 qualification

More training information

You will be allocated time to complete your apprenticeship within working hours
You will be allocated an assessor from the college and a workplace mentor

Requirements

Essential qualifications

GCSE in:

English (grade Grade 9-4 / A*-C)
Maths (grade Grade 9-4 / A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation that brings together expertise from mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent patient care. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, and Isle of Wight NHS Trust. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and we offer outstanding opportunities for career development, training, and collaborative working.

Company benefits

Employee Benefits: Pension. Financial well-being offers—generous annual leave allowance starting at 27 days per annum, plus public holidays.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Once qualified, this could lead to a permanent position within Hampshire and Isle of Wight Healthcare NHS Foundation Trust, which could lead to many other areas.

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The contact for this apprenticeship is: