Customer Account Representative Apprentice

Summary

In this role, you will be the first point of contact for customers, handling inquiries and ensuring their orders are processed smoothly. You will work closely with internal teams to prepare quotes, manage customer data, and help forecast demand, all while delivering excellent service and building strong relationships with customers.

Wage

£19,000 a year

Check minimum wage rates (opens in new tab)

Annual salary increase - dependent on performance

Training course

Customer service specialist (level 3)

Hours

Monday - Friday, day shifts. Shifts to be confirmed.

39 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Process customer orders
Prepare quotes
Track customer performance
Handle complaints
Collaborate with teams
Be the first point of contact

Where you'll work

Unit 2
Ansty Park
Pilot Way
Coventry
CV7 9JU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INSPIRO LEARNING LIMITED

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Alongside your day role, you will work to complete your apprenticeship with your external training provider, Inspiro. This will give you the knowledge, training and external approval to do your job effectively.

More training information

Remote and on site training

Requirements

Essential qualifications

GCSE in:

3 Other Subjects (grade A* - C / 9 - 4)
English (grade A* - C / 9 - 4)
Mathematics (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Creative

About this company

Parker Meggitt is a business segment of Parker Aerospace. At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight, for the lifecycle of the aircraft, including aftermarket support. Our passionate people, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. Joining our team means you're helping to deliver our purpose of 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow'. A career at Parker Meggitt offers boundless potential for professional and personal growth. You will work alongside the brightest minds in the world, help develop innovative technology and products, and contribute to our company's goal of solving the world's greatest engineering challenges. We have succeeded in employing the top talent in the industry by focusing our hiring efforts on the individual, not the job description. If you are an inquisitive thinker with great ideas and a desire to succeed, we will find the perfect spot for you on our team.

Company benefits

Pension scheme and generous life assurance. Work laptop provided. Access to health and wellbeing support. Access to employee discounts. Cycle to work scheme. Included in company bonus scheme.

After this apprenticeship

Upon successful completion of the programme (and subject to performance) you may have the opportunity to move into a permanent role within the team or business area where you completed your apprenticeship.

Ask a question

The contact for this apprenticeship is: