Trade Counter Apprentice

Summary

Launch Your Career in Trade Supply with Trade Choice Carpet & Flooring! Gain valuable skills in sales, warehousing, and customer service while working towards a nationally recognised Trade Supplier Level 2 Apprenticeship. If you're eager to earn, learn, and grow with a trusted industry leader

Wage

£16,685.50 to £26,984.10, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course

Trade supplier (level 2)

Hours

Monday - Friday, 8.00am - 5.0pm (30-minute break) Alternating Saturdays – 7.00am - 11.00am (half-day)

42 hours 30 minutes a week

Start date

Saturday 9 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We reliably distribute flooring to our loyal customers across the UK so they don’t have to travel so far. But we’re not just Carpet & Flooring, we are a community of loyal, reliable and resourceful people and we always find a way, going the extra mile.

We have many opportunities to get creative, as well as the confidence to make important decisions and see the impact! We’re a Great Place to Work because our people have the freedom to shape their career.

We prioritise mental health and wellbeing, and we advocate equity, diversity and inclusion.

We are dedicated to the development, retention and motivation of our people.

We care about the environment, and as such, we act sustainably and relentlessly look for ways to reduce our carbon footprint.

Where you'll work

Unit 8 Old Ford Trade Centre
Bow
London
E32JE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HAWK MANAGEMENT (UK) LIMITED

Your training course

Trade supplier (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
trade counter and telesales services: applying basic merchandising techniques used within the business.
trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Your training plan

Trade Supplier Level 2 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

Maths (grade 4 or above)

Desirable qualifications

GCSE in:

English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative

About this company

We reliably distribute flooring to our loyal customers across the UK so they don’t have to travel so far. But we’re not just Carpet & Flooring, we are a community of loyal, reliable and resourceful people and we always find a way, going the extra mile. We have many opportunities to get creative, as well as the confidence to make important decisions and see the impact! We’re a Great Place to Work because our people have the freedom to shape their career. We prioritise mental health and wellbeing, and we advocate equity, diversity and inclusion. We are dedicated to the development, retention and motivation of our people. We care about the environment, and as such, we act sustainably and relentlessly look for ways to reduce our carbon footprint.

After this apprenticeship

We hope that there will be scope to take the individual on full time, however while this is not guaranteed, we will support any application for such a role, if a vacancy should arise near the end of the apprenticeship

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