Apprentice Operations Manager

Summary

Seeking a motivated and ambitious individual to join our team as an Apprentice Operations Manager. This unique apprenticeship program is designed to provide comprehensive training and hands-on experience in various managerial roles within our organisation.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Wage will range from £15,600 - £21,450 depending on experience that the successful candidate can bring to the role.

Training course

Operations manager (level 5)

Hours

Monday to Friday 9 am-5 pm with a 30 minute lunch break.

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:
Phase 1: Admin Manager Role

• Administrative Support: Provide administrative support to various departments, including scheduling meetings, managing correspondence, and maintaining records
• Office Management: Oversee office operations, including supply management, equipment maintenance, and facility coordination
• Data Management: Ensure accurate and timely data entry, maintain databases, and generate reports as needed
• Customer Service: Handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction
• Housing management Admin and Housing maintenance admin: To oversee our housing management system and learn how to plan and organise maintenance jobs for the company portfolio, keeping the systems up to date
• Finance Admin: To support the daily management of the company's finance invoices, petty cash and tracking of energy bills for the housing portfolio

Phase 2: Housing management
• Housing Standards: Ensure that all housing units meet the required standards for safety, cleanliness, and habitability. Conduct regular inspections and address any issues promptly to maintain high-quality living conditions
• Housing Law: Stay informed about relevant housing laws and regulations. Ensure compliance with legal requirements in all housing-related activities, including tenant rights, lease agreements, and property management
• Supported Accommodation: Manage supported accommodation services, providing tailored support to residents with specific needs. Coordinate with support staff to deliver effective assistance and create a supportive living environment
• General Needs Accommodation: Oversee the management of general needs accommodation, ensuring that all residents have access to essential services and amenities. Address any concerns or issues raised by residents to maintain a positive living experience
• How to Provide Support: Develop and implement strategies for providing support to residents. Train staff on best practices for offering assistance, and ensure that support services are accessible and effective
• Inform System: Utilise housing management systems to track and manage housing-related data. Ensure that all information is accurately recorded and easily accessible for reporting and decision-making purposes

Phase3: Business Manager Role
• Business Operations: Assist in the planning and execution of business strategies to achieve organisational goals
• Financial Management: Support budgeting, forecasting, and financial reporting activities
• Team Leadership: Supervise and mentor junior staff, fostering a collaborative and productive work environment
• Performance Analysis: Monitor and analyse business performance metrics, identifying areas for improvement and implementing solutions

Phase 4: Operations Manager Role
• Operational Oversight: Oversee daily operations, ensuring efficiency and effectiveness in all processes
• Strategic Planning: Develop and implement operational strategies to enhance productivity and achieve business objectives
• Resource Management: Manage resources, including personnel, equipment, and materials, to optimise operational performance
• Continuous Improvement: Identify opportunities for process improvements, lead initiatives to enhance operational efficiency, and drive innovation

Where you'll work

27-31 CARLTON ROAD
NOTTINGHAM
NG3 2DG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Operations manager (level 5)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Communicate and present information to stakeholders using different types of media.
Identify problems and provide solutions.
Manage and set goals and accountabilities for individuals and teams.
Analyse performance data for individuals and teams to identify areas for improvement.
Manage and influence project activity to deliver within budget and resource requirements.
Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being.
Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals.
Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects.
Research, interpret and analyse information to inform the implementation of business plans or projects.
Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process.
Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders.
Manage continuous improvement and change for their team and organisation.
Analyse and prioritise organisation activities in response to the operating environment.
Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions.
Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation.
Influence and negotiate with stakeholders to shape and agree goals and outcomes.
Manage relationships across multiple and diverse stakeholders.
Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors.
Manage and facilitate learning and continuous professional development for their team.
Coach and mentor individuals within their team.
Develop and implement operational plans that align with the strategic direction of the organisation.
Communicate and present information to stakeholders using different types of media.
Identify problems and provide solutions.
Manage and set goals and accountabilities for individuals and teams.
Analyse performance data for individuals and teams to identify areas for improvement.
Manage and influence project activity to deliver within budget and resource requirements.
Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being.
Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals.
Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects.
Research, interpret and analyse information to inform the implementation of business plans or projects.
Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process.
Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders.
Manage continuous improvement and change for their team and organisation.
Analyse and prioritise organisation activities in response to the operating environment.
Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions.
Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation.
Influence and negotiate with stakeholders to shape and agree goals and outcomes.
Manage relationships across multiple and diverse stakeholders.
Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors.
Manage and facilitate learning and continuous professional development for their team.
Coach and mentor individuals within their team.
Develop and implement operational plans that align with the strategic direction of the organisation.

Your training plan

This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

Other in:

Administration (grade level 3)
Team Leading (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Logical
Team working
Initiative
Strong leadership skills
pro-active mindset

Other requirements

It would be advantageous for the successful candidate to have a full driving licence in case of the need to travel to other sites during the learning period.

About this company

East Midland Homes Cooperative is a Housing Cooperative that was established in 2013. Our base is Nottingham but we serve a wider community. EMHC’s core values are a cooperative approach on tackling social housing issues. Our members have been working hard within the community hoping to formalise change and make a much-needed difference within the housing sector. EMHC is a Non-for-profit organisation providing affordable rental homes with supported services for disadvantaged families within local communities.

https://www.emhc.org.uk/ (opens in new tab)

After this apprenticeship

Progression to a full-time Operations Manager for the company.
Ongoing CPD opportunities and courses to go on will be on offer.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Laura

apprenticeships@wnc.ac.uk

01623 900467

The reference code for this apprenticeship is VAC1000319778.

Apply now

Closes on Thursday 26 June 2025

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