IT Support Apprenticeship

CROWDER & CO LTD

BIRKENHEAD (CH41 6AD)

Closes in 26 days (Monday 9 June 2025)

Posted on 12 May 2025

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Summary

We have a fantastic opportunity for an Apprentice IT Support Technician to join the business to support the growth and development of the IT services in our growing and evolving organisation. In this role you will provide efficient and effective IT services and support to the organisation across all company sites.

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Wednesday 9 July 2025

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Work alongside the experienced IT team whilst learning all aspects of the role and the systems used within the organisation
  • Administration and maintenance of desktop and server hardware and software systems, including directory services, operating systems, Microsoft 365 and database systems
  • Administration and maintenance of the company network, including switches and Wi-Fi access points
  • Creating, distributing, and maintaining user accounts and profiles, including remote/local access accounts and cloud system accounts
  • Deal with enquiries and communicate effectively with customers, colleagues and internal/external personnel
  • Assigning and revoking company equipment including laptops, smart phones, and access tokens
  • To ensure accurate record keeping using IT systems
  • To follow processes and procedures within the IT Service and assist in updating these when appropriate
  • To work in line with ‘best practice’ ensuring compliance to relevant policies and to ensure compliance with regulatory standards
  • To maintain confidentiality and discretion
  • Assist in general administration and support

Where you'll work

POST OFFICE HOUSE
99-105 ARGYLE STREET
BIRKENHEAD
CH41 6AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOWSKILLS LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard

More training information

  • Apprenticeships include time away from working for specialist training
  • You’ll study to gain professional knowledge and skills

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 to 9)

Desirable qualifications

A Level in:

Technical / Computer Based Subject (grade A* to D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative
  • Confident telephone manner

Other requirements

Full valid driving license is desirable as travel between sites may be required. Previous IT experience advantageous. Genuine interest in developing a career in IT.

About this company

Crowder Consulting is a professional business of consulting engineers, software developers and data analysts. We are positioned in a niche area of the water industry providing solutions to save water and protect the natural environment. Through our leading Water Network Management System, Netbase, along with our engineering consultancy and data analytics services, we support UK and international water operators in optimising their network management and responsibly minimising water losses.

https://www.crowderconsult.com/ (opens in new tab)

Company benefits

28 days holiday entitlement, including bank holidays, which increases with length of service

After this apprenticeship

  • The successful candidate may be offered full-time employment

Ask a question

The contact for this apprenticeship is:

CROWDER & CO LTD

David Newman

jobs@crowderconsult.co.uk

The reference code for this apprenticeship is VAC1000319742.

Apply now

Closes in 26 days (Monday 9 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.