Dispensary Assistant - Customer Service Apprentice
SHARNBROOK SURGERY
Templars Way (MK44 1PZ)
Closes in 13 days (Friday 23 May 2025)
Posted on 9 May 2025
Contents
Summary
Sharnbrook Surgery, in Bedford, are looking for an apprentice to join their Dynamic team as a Dispensary Assistant. This fast-paced role involves a variety of reception duties and administrative support, including prescription processing and assisting clinical staff. Ideal for someone eager to learn and grow in a busy healthcare environment.
- Wage
-
£14,722.50 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday (core hours are 08:00 - 18:30)
37 hours 30 minutes a week
- Start date
-
Tuesday 1 July 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service Apprentice at Sharnbrook Surgery you will be responsible for undertaking a wide range of reception duties and the provision of administrative support. Duties can include but are not limited to:
- Supporting the dispensary, medication collection from dispensary
- Stock checks
- Booking appointments
- Processing of prescriptions (electronic and hard copy)
Alongside this role you will work towards achieving a Level 2 Customer Practitioner qualification.
Key roles and Responsibilities:
- You will assist with the processing of incoming and outgoing prescription requests
- Welcome patients and visitors to the practice, directing requests appropriately including the dispensary window
- You will be filing and storing records as required. As well as photocopying any necessary documentation
- To contact patients regarding prescription requests and collection of medication from the dispensary
- Ensuring the input of accurate data into the patient’s healthcare records as necessary
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Help the dispensers with the packing of prescription medicine
- You will help to maintain a clean, tidy, effective working area at all times including the dispensary stock area
- Help with stock control under the instruction of the dispensers
- Support all clinical staff with general administrative tasks as requested
- Assist with the monthly claim to the Prescription Pricing Authority (PPA)
Where you'll work
Sharnbrook Surgery
Templars Way
MK44 1PZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BEDFORD COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 3)
- Maths (grade 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- communication skills
- Confident
- Good time keeper
- Motivated
Other requirements
This role is subject to checks and two references are required. The vacancy is at a village practice so the candidate must have links to public transport. Working hours will be variable during core practice hours. Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage. The Bedford College Group reserve the right to close the vacancy early.
About this company
Sharnbrook Surgery offer Chronic Disease Management, Dressing Clinic, Family Planning, Hearing Aids, Maternity Care, Phlebotomy, Physiotherapy –Self-referral, Sexual Health, Smoking Cessation, Weight Management.
After this apprenticeship
Upon successfully completing the apprenticeship, the practice is looking to develop the role into a fully trained dispenser.
Ask a question
The contact for this apprenticeship is:
BEDFORD COLLEGE
The reference code for this apprenticeship is VAC1000319722.
Apply now
Closes in 13 days (Friday 23 May 2025)
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Company’s application instructions
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