Revenues & Benefits Apprenticeship (Level 4)

Summary

The revenues and benefits team includes council tax, businessrRates, housing benefit, council tax support and customer service. You will learn the relevant legislation and how to follow processes when using IT systems to create and maintain accounts. You will learn how to deal with customers, administrative duties and undertake project work.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Receive 26 holiday days + 8 bank holidays Access to Local Government Pension scheme Access to subsided public transport

Training course

Revenues and welfare benefits practitioner (level 4)

Hours

The working week is usually: Monday to Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm. Flexible working is sometimes available.

37 hours a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

Develop an understanding of revenues and benefits rules, regulations and processes
Use a range of IT systems to create and maintain accurate records relating to council tax, business rates, housing benefit and council tax support
Learn how to deal with enquiries from citizens, both on the telephone and face to face
Undertake a range of administrative support duties to support efficient service delivery

Where you'll work

Wakefield One
Burton Street
Wakefield
West Yorkshire
WF1 2EB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JULIE MAYCOCK

Your training course

Revenues and welfare benefits practitioner (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Consistently deal with customers politely and considerately, adapting your approach to meet customer and employer needs
Achieve outcomes that the customer wants where possible. Where this is not possible, explain the reasons why. Evaluate and recommend alternative options
Obtain all required information in the most effective way to allow tasks to be completed, considering each customers individual circumstances
Interpret and evaluate all information to determine the relevant details for the required task
Interpret and evaluate information to judge whether there is potential fraud indicated. Refer to the appropriate department where required
Determine whether a dispute should lead to a change of decision and explain the reasons, using appropriate legislation
Handle sensitive information securely and in line with current legislative requirements
Analyse and use information and legislation to calculate amounts due when a customer first contacts your department (e.g. new claims or new accounts)
Analyse and use information and legislation to correctly deal with changes in customers circumstances, recalculating amounts due where required
Provide justification for any inferences drawn from available information
Decide on the best method of recovery by evaluating the customers circumstances. Act on this judgment to start recovery of amounts due
Use judgement to deal correctly with non-routine situations that arise
Adapt your communication style and method to meet the individuals needs
Communicate confidently by being personable, asking insightful questions and being able to negotiate effectively and respectfully
Undertake activities to ensure knowledge stays current
Take appropriate action within the limits of your authority to solve problems or make relevant colleagues aware of them
Make accurate decisions based on the information available
Support team members to achieve the best outcome for the team
Request assistance or authorisation when required
Communicate with other departments to achieve required outcomes
Proficiently use the systems available to achieve tasks
Refer to processes to determine the action to be taken
Evaluate the customers financial position, assisting with personal budgeting where appropriate, or directing the customer to appropriate support

Your training plan

You will attend a local training provider, usually on day release, to gain a Level 4 qualification in Revenues & Benefits
Attend an in-depth Apprentice Induction
Gain a health & safety qualification
Attend enrichment activities to enhance your knowledge eg interview techniques, health & wellbeing, finance, disability awareness
Have the chance to attend marketing events and also take part in activities during National Apprenticeship Week

Requirements

Essential qualifications

GCSE or equivalent in:

2 x other subjects (grade 4-9, or A*-C, or Level 2 equiv)
English (grade 4-9, or A*-C, or Level 2 equiv)
Maths (grade 4-9, or A*-C, or Level 2 equiv)

A Level in:

any subject (grade A* - F or Level 3 equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical
Team working
Creative
Initiative
Resilience

About this company

Wakefield Council is a local authority who provides many services to the citizens of Wakefield and the surrounding district. We are an ambitious, high achieving and low spending council, delivering value for money through efficiency and innovation. Continuous improvements to our high quality services means we need to employ talented and dedicated individuals to support our existing workforce.

http://www.wakefield.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Gain a Level 4 Apprenticeship in Revenues & Benefits
2 years work experience in the public sector
Personal support to seek employment 4 months from the apprenticeship ending
The apprenticeship programme has a high retention rate as there are many opportunities to gain employment within the council

Ask a question

The contact for this apprenticeship is:

JULIE MAYCOCK

The reference code for this apprenticeship is VAC1000319715.

Apply now

Closes in 29 days (Sunday 8 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Once the closing date has passed shortlisting will take place. Interview invites will be sent to successful shortlisted applicants. Unsuccessful applicants will be signposted to other opportunities.

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