Business Administrator Apprenticeship

Summary

We have an exciting opportunity for a Business Administrator Apprentice to join a great organisation based in the heart of Walsall. You will be supporting their monitoring and evaluation team focusing on both active participation in research studies and providing essential administrative support to ensure the smooth operation of research projects.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Actively contribute to research studies by providing engagement and support to participants, assisting in data collection, and study tasks under the guidance of the M & E team (full training will be provided
Project managing smaller research projects and managing discrete workstreams within larger studies
Provide comprehensive administrative support for research projects, including scheduling and booking meetings and coordinating timelines with the team
Attend meetings with M & E team members where requested, minute taking and producing action logs
Maintain accurate and organised documentation of research activities, records and communications and document on the CRM system where necessary
Facilitate effective communication between the participant and M & E team members
Work with the communications team to engage with the website, social media and members to share news of research studies
Communicate findings through reports, presentations, and social media

General duties

Contribute to the wider development of the organisation, contribute to staff meetings and work harmoniously with colleagues and external partners, supporting others in their work
Understand and promote the priorities, activities and best interests of the organisation, and of the voluntary and community sector in Walsall
Participate in regular supervision and personal reviews
Engage in training and continuously seek to develop self and refresh knowledge in relation to the job
Treat with confidentiality any information about any organisation, its staff, trustees or clients that is sensitive, personal or private
Be aware of and always adhere to the organisation’s policies and procedures, including the organisation’s equal opportunities policies and with due regard for health and safety

Where you'll work

First Floor Offices
The Table
33 Lower Hall Lane
Walsall
WS1 1RR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WALSALL COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Desirable qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

There may be occasional weekend or evening work if requirements to attend events.

About this company

One Walsall provides infrastructure and support for the borough’s voluntary and community sector organisations, and brokerage for people seeking volunteering roles. We are an independent charity providing support to help local voluntary and community organisations develop and sustain their activities and engage residents in voluntary action. We are a small, energetic team committed to our aim of supporting a strong voluntary and community sector and inspiring local social action.

https://onewalsall.org/ (opens in new tab)

After this apprenticeship

There will be a permanent position available for the right candidate.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Eleana Ewins

eewins@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000319604.

Apply now

Closes in 13 days (Friday 23 May 2025 at 11:59pm)

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