Horticulture Service Technician Apprenticeship

Summary

To support the planning and delivery of an efficient, effective and profitable workshop operation. Responsibility for ensuring customer satisfaction and managing the quality of the sale and service Turney Group delivers. Achieving maximum sales profitability of company products and/or related services.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Land-based service engineer (level 2)

Hours

Monday – Friday 08:00 – 17:00 Breaks per day: 15 min AM break (unpaid) 30 min Lunch break (unpaid) 15 min PM break (unpaid).

40 hours a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Carry out servicing, diagnostics and repairs to a variety of
horticultural machinery, lawnmowers, compact tractors
and other Turf and garden machinery
Support the installation of machinery with customers and
Instruct operators on the correct use
Understand and carry out all service bulletins and
technical service updates as required
Continue to develop a technical understanding of the
products and attend all relevant training
Provide accurate estimates for job duration and pricing
Maintain an understanding of the electronic parts catalogue
for identifying parts ordering
Administration of technical reports
Effective use of Outlook calendar and internal information
systems

Where you'll work

Turney Group
Weston on the Green
Bicester
OX25 3TJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WARWICKSHIRE COLLEGE

Your training course

Land-based service engineer (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Prepare and reinstate the work area for land-based engineering activities.
Clean land-based machinery and equipment.
Select and use PPE, tools and equipment required to undertake land-based engineering activities.
Prepare land-based prime-movers, machinery and equipment for service, maintenance and repair activities.
Prepare parts, components and sub-assemblies prior to reassembly, including inspecting, cleaning, refurbishing, sharpening, resealing, straightening, and balancing.
Refit and re-assemble parts, components and sub-assemblies, ensuring their compatibility and relationship including timing and alignment.
Select the appropriate lifting, supporting and securing equipment.
Apply thermal bonding and separation methods to join, fabricate and repair materials and components.
Complete organisational documentation and reports.
Carry out work in compliance with legislative and organisational requirements.
Lift, support and secure loads, land-based machinery, equipment and assemblies.
Setup land-based prime movers, machinery and equipment to meet customer requirements.
Connect, attach and fit land-based machinery equipment to prime movers.
Service and maintain land-based prime-movers, machinery and equipment to manufacturer’s recommendations.
Adopt safe working practices that ensure personal safety and the safety of others and the environment.
Conduct static and basic operational inspections and check compliance with legislative safety requirements and system tests to establish actions to be taken.
Interrogate control systems to view error codes, reset indicators and verify software updates.
Carry out checks and tests to ensure prime-movers, machinery and equipment meet manufacturers specifications before and after repair.
Identify and follow technical documentation and perform hydraulic or electrical repair activities on land-based machinery.
Perform transmission or engine repair activities on land-based machinery.
Record and interpret technical information relating to land-based service, maintenance and repair operations.
Apply the principles of customer care when dealing with internal and external customers relevant to own role.
Maintain service and warranty records, record data and report findings to stakeholders.
Carry out pre delivery inspections and conduct assembly as required on land-based equipment and prime movers.
Check settings and make adjustments on land-based equipment to meet customer requirements.
Carry out land-based machinery inspections.
Prepare and reinstate the work area for land-based engineering activities.
Clean land-based machinery and equipment.
Select and use PPE, tools and equipment required to undertake land-based engineering activities.
Prepare land-based prime-movers, machinery and equipment for service, maintenance and repair activities.
Prepare parts, components and sub-assemblies prior to reassembly, including inspecting, cleaning, refurbishing, sharpening, resealing, straightening, and balancing.
Refit and re-assemble parts, components and sub-assemblies, ensuring their compatibility and relationship including timing and alignment.
Select the appropriate lifting, supporting and securing equipment.
Apply thermal bonding and separation methods to join, fabricate and repair materials and components.
Complete organisational documentation and reports.
Carry out work in compliance with legislative and organisational requirements.
Lift, support and secure loads, land-based machinery, equipment and assemblies.
Setup land-based prime movers, machinery and equipment to meet customer requirements.
Connect, attach and fit land-based machinery equipment to prime movers.
Service and maintain land-based prime-movers, machinery and equipment to manufacturer’s recommendations.
Adopt safe working practices that ensure personal safety and the safety of others and the environment.
Conduct static and basic operational inspections and check compliance with legislative safety requirements and system tests to establish actions to be taken.
Interrogate control systems to view error codes, reset indicators and verify software updates.
Carry out checks and tests to ensure prime-movers, machinery and equipment meet manufacturers specifications before and after repair.
Identify and follow technical documentation and perform hydraulic or electrical repair activities on land-based machinery.
Perform transmission or engine repair activities on land-based machinery.
Record and interpret technical information relating to land-based service, maintenance and repair operations.
Apply the principles of customer care when dealing with internal and external customers relevant to own role.
Maintain service and warranty records, record data and report findings to stakeholders.
Carry out pre delivery inspections and conduct assembly as required on land-based equipment and prime movers.
Check settings and make adjustments on land-based equipment to meet customer requirements.
Carry out land-based machinery inspections.

Your training plan

Pre-delivery inspection of machinery carried out in accordance with the manufacturer’s and employer’s procedures
Performing routine service and maintenance operations in accordance with the manufacturer’s schedules and the employer’s instructions
The preparation of equipment for repair, for example, cleaning, dismantling and reassembly of machinery and their component parts
Conducting routine machine operations and systems testing
Handing over machinery, plant and equipment to the control and use of others in the workplace.
How to comply with the Health & Safety at Work Act, Manual Handling regulations
Workshop practices, the identification and application of tools and equipment used in service and maintenance operations
Methods of thermally and chemically joining metals and components
The operating principles of machinery, plant and equipment within the chosen land-based service engineering sector
How to access and interpret technical data relating to machinery and equipment service and maintenance operations
Qualification achieved: Level 2 Land-based Service Engineer Apprenticeship

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Initiative
Diagnostics
Work under pressure
Commercial understanding
Personable and extroverted
Inquisitive
Solutions Focused
Collaborative
Action orientated approach
Comfort operating autonomously
Passion for horticulture
Target driven
Planning skills
Adaptability and initiative
Professional
Presentable appearance

About this company

The Turney Group are a thriving family-owned business that takes great pride on our level of service, attention to detail and care we offer to all new and existing customers. We are a main line dealer for a large range of the UK’s leading agricultural, horticultural and arboricultural franchises.

http://www.turneygroup.com (opens in new tab)

Company benefits

We offer: • 23 days holiday plus bank holidays • Ongoing training and development opportunities • Company pension • Health & well-being benefits

After this apprenticeship

For the right candidate, there will be the opportunity to progress
onto the Level 3 apprenticeship following completion of the Level
2 apprenticeships. A full-time job will be considered on
completion of a successful apprenticeship.

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