Business Administration Apprentice

Summary

The aim of this role is to provide high-quality administrative support to the accountancy team, ensuring the smooth running of the office and assisting with client service delivery, document management, and internal processes.

Wage

£13,995 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am - 5pm with a 1-hour unpaid lunch.

35 hours a week

Start date

Sunday 8 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General Office Administration
Answer and direct phone calls, take messages, and handle correspondence
Maintain office supplies and equipment
Organise and schedule meetings, appointments, and staff calendars
Prepare meeting rooms and manage logistics for internal and client meetings
Open post and file digitally
Document & File Management
Create, update, and maintain client files in both paper and digital formats
Assist with the preparation and formatting of reports, invoices, and financial documents
Handle sensitive and confidential information in accordance with data protection regulations
Preparing Engagement Letters and undertake AML checks
Ensure all Onboarding and Disengagement tasks are complete
Prepare Disengagement Letters
Client Support
Greet and assist clients in person, via phone, and by email
Handle initial client queries and direct them to the appropriate staff member
Support onboarding of new clients by gathering necessary documentation
Financial & Compliance Support
Assist with the preparation and sending of invoices and statements
Help monitor deadlines for tax returns, VAT submissions, and other compliance requirements
Liaise with HMRC and other third parties when needed
Submit Confirmation Statements and other documents to Companies House
Chase debtors and take payments over the phone
Team Support
Support accountants and partners with diary management and ad hoc tasks
Assist with the onboarding and orientation of new team members
Contribute to maintaining a clean, organised, and professional office environment

Where you'll work

Suite 1C, Blackthorn House
Skull House Lane, Appley Bridge
Wigan
WN6 9DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

The apprenticeship will be delivered in the workplace.

Requirements

Desirable qualifications

GCSE in:

English (grade 6)
Maths (grade 6)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

Other requirements

This role will involve long periods of working on a computer.

About this company

We are an accounting firm providing tax services to a variation of clients. Our firm is made up of a small team of 9 working across 2 offices, one in Appley bridge and one in Ashton-in-Makerfield.

After this apprenticeship

On completion of the Business Administration apprenticeship there could be an option to progress onto a finance apprenticeship to include bookkeeping and payroll responsibilities.

Ask a question

The contact for this apprenticeship is: