Apprentice Business Administrator and Property Negotiator

Summary

An exciting opportunity to begin a career with the potential to become a fully qualified estate agent; working as part of a close-knit team for Bycroft Estate Agents, an established and independent family firm. You will work within both the Sales and Lettings parts of the Business which will offer you a broad introduction to the property sector.

Wage

£14,133.60 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Salary will be reviewed, dependent upon your performance and progress, following an initial period of six months.

Training course

Business administrator (level 3)

Hours

Monday 9am - 5.30pm, Wednesday 9am - 5.30pm, Thursday 9am - 6pm, Friday 9am - 5pm, Saturday 9am - 3pm.

35 hours 30 minutes a week

Start date

Monday 14 July 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will receive training in how to assist with:

Dealing with customers on a daily basis, providing first class customer service
All associated telephony duties
Building and maintaining strong customer relationships
Arranging and attending property viewings for customers and completing our follow up process to the required standard
Creating property files
Utilising a variety of Microsoft Office applications in conjunction with our bespoke database system
All associated marketing duties (including leaflet delivery)
Ensuring that the branch is tidy and presentable at all times
Filing, scanning and photocopying documents
Any other associated general office duties

Throughout your apprenticeship, you will spend your time shadowing experienced members of the branch to give you a clear insight into how an estate agency business works. There will also be numerous opportunities to go off site and assist in various meetings to ensure you have an in depth understanding of the company and its core functions.

Where you'll work

14 REGENT STREET
GREAT YARMOUTH
NR30 1RN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

EAST COAST COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Workplace training and learning, together with 1-day a week college attendance at our Lowestoft Campus. This could be replaced with Online Learning from Aug 2025.

You will work towards gaining a Level 3 Business Administrator Apprenticeship Standard.

More training information

The entry requirements for this apprenticeship are GCSE grade 4 or Level 2 Functional Skills in English and Mathematics.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Initiative
Non judgemental
Patience
Driving licence

Other requirements

The job will entail a good deal of out of office viewings and travelling so a good knowledge of the local area in a 10 mile radius of Great Yarmouth would be beneficial.

About this company

We are an independent family firm of Estate Agents and Chartered Surveyors established in Great Yarmouth, Gorleston On Sea and the Norfolk Broads area since 1992. We provide the complete property service specialising in residential sales, lettings and commercial. Our team are award winning property professionals with our focus on delivering the best possible Customer Service.

http://www.bycroftestateagents.co.uk (opens in new tab)

After this apprenticeship

Upon successful completion of your apprenticeship, you will continue employment with us and progress to Negotiator and Senior Negotiator positions and beyond.

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