Business Administration Apprentice

Summary

Located in Sparkbrook. We are looking to recruit an administration assistant. This is an excellent opportunity with the company seeking an enthusiastic individual to join their administration team to provide office support.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Review and appraisal of performance linked to pay.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 09:00 - 17:00

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

Dealing with incoming and outgoing telephone calls
Liaising with internal departments to ensure an excellent level of service is provided
Welcoming visitors and assisting with hospitality
Answering incoming telephone calls
Scanning, filing, and archiving paperwork
Following company procedure and workflow arrangements
Recording, updating and archiving information
Use of office equipment (photocopier, fax machine etc.)

Where you'll work

142 STONEY LANE
BALSALL HEATH
BIRMINGHAM
B12 8AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Training once per month at TRANSWORLD PUBLICATIONS SERVICES LIMITED T/A Protocol Consultancy Services.

The Old Guild House
1 New Market Street
Birmingham
B3 2NH

20% (minimum of 6-hours per week) off the job training with employer and training provider.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade A*-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

About this company

At UACB Education, we are dedicated to helping you achieve your academic goals. Our free service assists with university applications, interviews, student finance, and enrolment. With flexible study options and continuous support, we make higher education accessible to everyone.

https://www.uacbeducation.com/ (opens in new tab)

After this apprenticeship

Full-time employment with UACB.

Ask a question

The contact for this apprenticeship is:

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Anisha Tiwana

atiwana@protocolgroup.co.uk

01212362634

The reference code for this apprenticeship is VAC1000319063.

Apply now

Closes in 20 days (Friday 30 May 2025 at 11:59pm)

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