Apprentice Customer Services Advisor

Summary

We are looking to recruit an enthusiastic team player to complement our small, professional Customer Services Team with an expanding international customer base. The role will primarily be general office work, administration and customer services work.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Apprentice rate, rising to minimum wage. Some negotiation available.

Training course

Customer service specialist (level 3)

Hours

Monday – Thursday 08.30 – 17.00 Friday 08.30 – 15.00. 30 minutes unpaid break.

38 hours a week

Start date

Monday 9 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Telephone and E-mail sales enquiries, including international customers
Sales order processing, invoicing and related enquiries
Preparation of despatch documentation
Quotation preparation
Preparation of export paperwork
Liaising with external Sales and Operation Teams

Where you'll work

LEAFIELD INDUSTRIAL ESTATE
LEAFIELD WAY
CORSHAM
SN13 9UD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

This is a work-based apprenticeship with the support of an assessor from Wiltshire College and University centre.

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Good keyboard skills

Other requirements

Must be able to get to and from the place of work in a safe and timely manner.

About this company

Employer Description – tell us about your organisation Leafield Environmental Ltd, based in Wiltshire, is an established manufacturing company specialising in innovative design, manufacture and supply of rotationally moulded Street Furniture, Bollards, Recycling Solutions and Agricultural products.

https://leafield-environmental.com/ (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship, there may be the opportunity for further employment as a Customer Service Advisor.

Ask a question

The contact for this apprenticeship is:

WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

The apprenticeship team

apprenticeships@wiltshire.ac.uk

08453452235

The reference code for this apprenticeship is VAC1000318763.

Apply now

Closes in 15 days (Sunday 25 May 2025 at 11:59pm)

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