Administrator Apprentice

Summary

To provide effective administrative support to the Service. The apprentice will offer organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives.

Wage

£15,038 a year

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Training course

Business administrator (level 3)

Hours

37.5 hours per week, on a shift pattern basis, including evenings and weekends. Exact shifts to be confirmed.

37 hours 30 minutes a week

Start date

Tuesday 17 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be required to work flexibly across operational sites as required and work flexibly within an agreed number of hours to maintain the most appropriate level of service provision. This may include evening and weekend working. You will be expected to take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.

Your general roles and responsibilities will include;

- As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.

- To ensure effective processing of correspondence/ data entry as required.

- To minute take at team and other meetings.

- To collate, monitor and report data/information & statistics as required.

- To maintain and assist with the setting up of a general filing system within the project.

- To monitoring and order office stationery/requirements.

In carrying out the above duties the post holder will:

- Work flexibly across operational sites as required.

- Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision.

- Seek to improve personal performance, contribution, knowledge, and skills.

- Participate in appraisal, training, and supervision processes.

- Keep abreast of developments in services and practice relevant to the aims of the service.

- Ensure the implementation of all CGL policies.

- Contribute to maintaining safe systems of work and a safe environment.

- Undertake other duties appropriate to your role.

It is desirable that a full driving license and access to your own transport is held, however this is not essential. You will be required to travel to nearby operational sites.

As an Administrator Apprentice at Change Grow Live - The Quarter, you will be working towards the Business Administration Apprenticeship, over the duration of 15 months, alongside your daily roles and responsibilities.

Where you'll work

Unit 4, The Quarter
WS1 1QU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Apprenticeship Level 3 Functional Skills in Maths and English.

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

Other requirements

The key dates provided should be used as a guide only, should the right candidate be found the position will close.

About this company

CGL is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse, and antisocial behaviour. Their projects, delivered in communities and prisons, encourage and empower people to regain control of their lives and motivate them to tackle their problems.

After this apprenticeship

On going training and development.

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