Business & IT Apprentice

Summary

Swarm Training is working with Prevision Research, a leading data collection company, to find a passionate Business & IT Apprentice. This is a fantastic opportunity for an individual with a strong interest in IT to learn and grow within a supportive, family-oriented business.

Wage

£16,500 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm, with some flexibility.

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Shadowing the Operations Director and assisting with day-to-day IT tasks
Assisting the call centre manager and supervisors with sample delivery and quota control
Troubleshooting and resolving technical issues for interviewers, including equipment and computer problems
Learning to specify and program questionnaires for online and telephone surveys
Monitoring the interviewing process to ensure smooth operation and address any emergencies
Completing quality checks on data and arranging for coding of open ends
Participating in the amalgamation of data collected from questionnaires
Learning to create data outputs for client delivery (both raw data and tabulations)
Assisting with keeping ISO paperwork up to date, monitoring audit results and assisting with implementing change
Contributing to the development and improvement of the company's internal platform (using web coding such as HTML, CSS, JavaScript, PHP & Mysql)
Maintain the company's client database, keep it up to date and source new leads

Where you'll work

2 NORTH HOUSE
BOND AVENUE
BLETCHLEY
MILTON KEYNES
MK1 1SW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SWARM APPRENTICESHIPS C.I.C

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Training will be with Swarm Training, a national apprenticeship provider in the UK
The successful candidate will work towards a Level Business Administration qualification, which takes 12-18 months to complete
The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor, with tasks assigned to be completed during those hours

Requirements

Essential qualifications

GCSE in:

English and Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Problem solving skills
Team working
Initiative
A passion for IT
Enthusiasm to learn
Honesty and integrity

About this company

Prevision Research specialises in data collection for market research, operating a busy telephone centre and conducting online and telephone surveys. Prevision Research provides a highly specialised and bespoke customer feedback service. Clients include small and medium-sized research agencies, independent consultants, marketing and advertising agencies and large corporations. Their purpose is to provide clients with top-quality data, delivered on time and on budget. They are committed to providing a friendly and professional service on every project.

https://www.previsionresearch.co.uk/ (opens in new tab)

Company benefits

Statutory pension scheme, 20 days of holiday plus bank holidays, A supportive and friendly work environment, Parking available.

After this apprenticeship

Potential for a full-time position upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

SWARM APPRENTICESHIPS C.I.C

Sophie Duffy

Sophie.d@swarmgroup.org.uk

The reference code for this apprenticeship is VAC1000318608.

Apply now

Closes in 14 days (Monday 2 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please press 'Apply', fill in your details and attach a copy of your CV to apply. Any issues, please contact sophie.d@swarmgroup.org.uk

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