HRIS Technical Services Apprentice

Summary

Career progression is performance-based, with support provided. Development activities are available which enhance your skills & prepare you for senior roles, inc. access to e-learning portal with tailored content & opportunity to develop your career, gaining additional responsibility & role scope as your experience & our service offering develop.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

HR support (level 3)

Hours

Full time (with study time built into work pattern), Monday to Friday, 9.00am to 5.00pm.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The HRIS Administrator will be responsible for assisting the HRIS Project Manager give an excellent service to all users of HR & Payroll systems for Bunzl UK & Ireland and Bunzl plc

Key accountabilities:

Provide first line support to users to assist with queries and system issues
BAU activities (running regular processes, reports, and system routines)
Perform regular housekeeping on HRIS system
Evaluate new or amended components
Create ‘how to’ guides
Document HRIS processes
Log and progress calls with Saas provider
Assist with the build and integration of acquired businesses onto the HRIS system
Assist with the development of new functionality
Develop reporting and KPI suites to support users and business leaders

Where you'll work

Hybrid Epsom Office Base Blended With Remote Working
Epsom
KT19 8TY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

POTENTIAL REALISED - HR & TRAINING LIMITED

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Your apprenticeship training will be via Potential Realised which is an online training provider whereby you attend masterclasses on line and work to a schedule.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

Other requirements

How you will be measured: You will be measured on how you perform in four key areas: - 1. Displaying the BUKI Behaviours. 2. Performance against Team Objectives. 3. Performance against Personal Objectives. 4. Performance related to Bunzl’s competencies. These competencies are the same for colleagues across all our businesses. The competencies are detailed below. COLLABORATE TO WIN Promotes involvement through personal leadership style, champions others to do the same, strong involvement with other parties including suppliers. Proactively shares information and seeks out opportunities to help all stakeholders achieve their objectives. Encourages collaboration beyond that required to get the job done and involves stakeholders (beyond the obvious) to the developmental and motivational benefit of all. FOCUS ON CUSTOMER Drives business thinking by ensuring that understanding customer needs and responding accordingly is recognised as a strategic imperative. Successfully champions innovations in customer care across the business, which positively impacts on the customer’s experience. Develops strategic partnerships with customers that promote a collaborative experience and mutual benefit. Advances business thinking about customer service, championing excellent service, and motivating employees to understand service issues beyond their day-to-day work. COMMUNICATE EFFECTIVELY Actively engages with a wide range of stakeholders, understanding their needs and acting in the best interests of the business. Is highly articulate and inspirational through the clarity of communication. Actively promotes a business-wide culture of proactive, open, and appropriate communication by helping people understand the benefits it brings, and by putting in place the processes to support it. Builds extended networks of influence and delivers powerful messages in a way that motivates people in a varied business climate. Present written arguments in an informative, persuasive, and easily absorbed manner. DEVELOPING SELF Takes on additional tasks, projects, or opportunities to gain new experiences and perspectives. Seeks timely & regular feedback on own performance. Keeps up to date with personal development opportunities to improve skills and knowledge. Is a role model across the area. Practices positive performance and behaviours.

About this company

About Bunzl and Bunzl UK & Ireland Business Services Bunzl PLC is our parent company. A FTSE 100 company based in London. Many people use a Bunzl product every day of their lives. Bunzl is the largest value-added distributor in the world in our market sectors. Bunzl’s purpose is to deliver essential business solutions around the world and create long-term value for the benefit of all stakeholders. To find out more about Bunzl, visit www.bunzl.com. Bunzl PLC operates in over 30 countries. In Bunzl UK and Ireland, there are six divisions: Catering & Hospitality, Cleaning & Care, Retail, Safety & Workwear, Ireland and Nisbets. The Bunzl UK & Ireland Business Services teams support our operating companies with solutions in transactional finance, payroll, employee management, Environment, Health & Safety, and IT. With extensive knowledge of internal customers' needs, they deliver excellent service across our operating companies. Our DRIVE behaviours help us to make BUKI a great place to work. Demonstrate and share expertise Respect and understand our customers Integrity and honesty Value communication and collaboration Everyone take responsibility

After this apprenticeship

In terms of future prospects, we would expect (subject to successful completion of the apprenticeship and ongoing suitability for employment), that this role will become permanent and that the post holder will have a great opportunity to develop their broader skill set and experience, as a key member of the People Operations team.

Ask a question

The contact for this apprenticeship is:

POTENTIAL REALISED - HR & TRAINING LIMITED

Paula Eavis

paula.eavis@bunzl.co.uk

The reference code for this apprenticeship is VAC1000317517.

Apply now

Closes in 20 days (Friday 30 May 2025 at 11:59pm)

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