Logistics, Warehousing and Customer Services Apprentice
DARK LIGHT DESIGN LIMITED
READING (RG7 1TH)
Closes on Tuesday 10 June 2025
Posted on 29 April 2025
Contents
Summary
Looking to start your career in a dynamic company? Our lighting design studio has an exciting opportunity in Logistics, Warehouse & Customer Services. We’re offering the chance to gain fully-rounded experience in client and supplier relations, liaising with shipping companies, warehousing & stock processing, in a friendly, buzzy environment.
- Wage
-
£18,000 a year
- Training course
- Supply chain warehouse operative (level 2)
- Hours
-
Mon-Thurs, 8:30am – 5:00pm
Fri, 8:00am – 12:00pm
37 hours 30 minutes a week
- Start date
-
Tuesday 17 June 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities
Supported by our team, you’ll be:
- Maintaining our systems with new orders and customers
- Liaising directly with suppliers
- Providing customer service that is friendly, approachable & helpful
- Processing and tracking customer orders
- Communicating with customers to update them on their orders
- Booking goods in and goods out on a daily basis
- Maintaining stock records and standards in the warehouse
- Answering incoming phone enquiries and gate keeping
Where you'll work
UNIT 10
BROOKSIDE BUSINESS CENTRE
CHURCH ROAD
READING
RG7 1TH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WEST BERKSHIRE TRAINING CONSORTIUM
Your training course
Supply chain warehouse operative (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Conduct risk assessments within the working environment.
- Apply safe working practices in line with associated health and safety legislation and company policy.
- Receive products in line with organisational procedures.
- Store and pick products in line with organisational procedures.
- Dispatch products in line with organisational procedures.
- Decant, pack products in line with organisational procedures.
- Communicate with others verbally, for example internal and external customers, colleagues, and managers.
- Communicate in writing with others, for example internal and external customers, colleagues and managers.
- Load and unload products, considering the product that is to be moved and its current and planned destination.
- Use tools and equipment to aid in product handling.
- Use information technology and digital systems. Comply with GDPR and cyber security.
- Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
- Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
- support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
- Identify and escalate problems beyond own responsibility.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
- Follow equity, diversity and inclusion rules.
- Carry out and record learning and development activities.
- Conducts handover activities.
- Conduct risk assessments within the working environment.
- Apply safe working practices in line with associated health and safety legislation and company policy.
- Receive products in line with organisational procedures.
- Store and pick products in line with organisational procedures.
- Dispatch products in line with organisational procedures.
- Decant, pack products in line with organisational procedures.
- Communicate with others verbally, for example internal and external customers, colleagues, and managers.
- Communicate in writing with others, for example internal and external customers, colleagues and managers.
- Load and unload products, considering the product that is to be moved and its current and planned destination.
- Use tools and equipment to aid in product handling.
- Use information technology and digital systems. Comply with GDPR and cyber security.
- Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
- Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
- support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
- Identify and escalate problems beyond own responsibility.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
- Follow equity, diversity and inclusion rules.
- Carry out and record learning and development activities.
- Conducts handover activities.
Your training plan
The apprentice will work towards the Supply Chain Warehouse Level 2 Standard. Group training is delivered monthly through tutor led, interactive remote training. There is a monthly 1-1 training and review meeting with your Training Consultant.
Functional Skills maths and English can be delivered remotely or in person as required.
Requirements
Desirable qualifications
GCSE in:
- English (grade 3/D)
- Maths (grade 3/D)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Number skills
- Team working
- confident
- Eager to learn
- Willing to learn
- Friendly
About this company
We are Darklight Design, an independent consultancy specialising in lighting design and supply. We work with residential and commercial clients throughout the UK and Europe to create beautiful interior and exterior lighting schemes. Since we started in 2009, we’ve been competing with the very best in our field. Now, we want to take our business forward and ensure that our online designer lighting store and lighting consultancy services are the first choice for home-owners, interior designers and architects.
After this apprenticeship
In return, as well as gaining great experience and a qualification there’s the chance of a permanent job with us at the end of your apprenticeship. You’ll be exposed to all the areas of our business, so you’ll have the opportunity to gain experience in them if you wish. This opportunity is truly what you make it.
Ask a question
The contact for this apprenticeship is:
WEST BERKSHIRE TRAINING CONSORTIUM
Rachel Eaves
rachel@wbtc-uk.com
07922 426414
The reference code for this apprenticeship is VAC1000317503.
Apply now
Closes on Tuesday 10 June 2025
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