Junior Cruise Consultant Apprenticeship
MYCRUISE UK LIMITED
Southampton (SO15 2AQ)
Closes in 15 days (Sunday 25 May 2025 at 11:59pm)
Posted on 7 May 2025
Contents
Summary
Passionate about travel? Start your career with MyCruise UK! We're hiring a driven Junior Cruise Consultant to join our friendly, fast-paced team. You'll support customers from first contact to booking, with full training to build cruise knowledge. Join a supportive team focused on meeting targets in conversion, margin, and customer satisfaction.
- Wage
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£18,000 a year
Check minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Travel consultant (level 3)
- Hours
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Monday to Friday: 9:00am - 7:00pm
Saturday: 10:00am - 2:00pm
35 hours a week.
35 hours a week
- Start date
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Monday 30 June 2025
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Ensuring all customer contact, such as emails, webchats, and calls are handled quickly, efficiently, and met with a high service standard
- Aim to maximise sales through the selling of cruise holidays, ancillaries, and spot opportunities to upsell
- Build lasting relationships with customers to build repeat customs
- Be accountable for meeting and exceeding team and personal sales targets and KPIs
- Listen to the customer to quickly identify their needs and make sound recommendations
- Be self-driven for learning as a way of improving product knowledge
- Attend team meetings, training sessions, and participate in educational trips. (Some can be overseas or onboard supplier ships)
- Undertake any other duties or responsibilities allocated to you by your line Manager
Where you'll work
2nd Floor
14 15 Brunswick Place
Southampton
SO15 2AQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
A S TRAINING (INTERNATIONAL) LIMITED
Your training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
Your training plan
- This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
- Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
- Training will be carried out online, face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience
- You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
- Learning first-hand from training specialists and peers, you can become a fully-fledged Travel Consultant in a little over a 12-month period
Requirements
Desirable qualifications
GCSE in:
Maths and English (grade C/4)Other in:
Danish, Swedish or Norwegian (grade would be a plus)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
- Geography
About this company
MyCruise has been established in Denmark for 15 years with a head office in Copenhagen, also having offices based in Sweeden and Norway. MyCruise UK is the most recent addition to the MyCruise family, launched in 2024 and operates as a specialist cruise travel agency out of our UK office based in central Southampton. Now is the perfect time to join our growing team and be part of the exciting development of our UK office.
Company benefits
• Discretionary bonus scheme • Discounted travel offers • Health Insurance • Company get-togethers • Discretionary educational trips & events. We believe people thrive as their true selves and that diverse teams achieve better results.
After this apprenticeship
On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.
Ask a question
The contact for this apprenticeship is:
A S TRAINING (INTERNATIONAL) LIMITED
A S Training
info@as-training.co.uk
The reference code for this apprenticeship is VAC1000315719.
Apply now
Closes in 15 days (Sunday 25 May 2025 at 11:59pm)
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