Retail Ecommerce Apprentice
HISTORIC ROYAL PALACES
London (EC3N 4AB)
Closes in 21 days (Friday 18 July 2025)
Posted on 25 June 2025
Contents
Summary
We’re looking for the next generation of Historic Royal Palaces’ employees to help look after six of the most wonderful palaces in the world and to achieve our vision to be a Charity for Everyone.
- Wage
-
£23,588 a year
- Training course
- Retailer (level 2)
- Hours
-
Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
36 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are currently recruiting for a Retail Ecommerce Apprentice to support the Ecommerce Team in running our online gift shop. The purpose of this versatile role within the Commercial Department is to help us grow sales and profits, thus aiding Historic Royal Palaces in achieving our charitable ambition.
It is a very exciting time to join us as the online shop is undergoing a significant transformation to make it more accessible, engaging, user-friendly and commercially successful.
What you will be doing in your role:
- Updating and maintaining the website mainly through writing product copy and editing images
- Conducting competitor analysis by researching and comparing websites to identify the industry’s best practices and improvements that can be implemented in our online shop
- Preparing newsletters and social media posts
- Assisting with organising and conducting photoshoots and filming
- Analysing performance to spot sales opportunities
- Assist with customer service, e.g., answering emails in the Shop Box and queries on social media
- Undertaking any other reasonable tasks as requested by your manager
More than anything, we are looking for potential, but, as this Apprenticeship starts at level 2, we do have a few eligibility requirements:
- Live in UK (resident in country role is based)
- You must not have completed a degree or equivalent level qualification in the UK or elsewhere and not already be in full-time education
- Five GCSEs at grade C (or 4) or above, including English, science/engineering and mathematics (or equivalent)
Where you'll work
The Tower Of London
Tower Hill
London
EC3N 4AB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
RUNWAY APPRENTICESHIPS LIMITED
Your training course
Retailer (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
Your training plan
Level 2 Retailer Apprenticeship.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
About this company
Historic Royal Palaces (HRP) is a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.
After this apprenticeship
A career in Ecommerce/Retail.
Ask a question
The contact for this apprenticeship is:
RUNWAY APPRENTICESHIPS LIMITED
The reference code for this apprenticeship is VAC1000253442.
Apply now
Closes in 21 days (Friday 18 July 2025)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.