IT Degree Apprentice (Shahzure IT Systems & Solutions) SHAHZURE SYSTEMS LIMITED
A new opportunity has arisen to work within this dynamic team as an IT Support/Helpdesk Administrator. The role will offer a combination of both on-site (client sites), and remote working opportunities. This will be hybrid working. Travel expenses will be provided.
Closing date: 20 May 2024
Apprenticeship summary
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Annual wage
£16,497.00
(plus expenses and potentially more DOE)
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Working week
The role will offer a combination of both on-site (client sites), and remote working opportunities. This will be hybrid working. Travel expenses will be provided. Shifts to be confirmed.
Total hours per week: 37.5
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Expected duration
48 Months
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Possible start date
27 May 2024
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Date posted
22 Apr 2024
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Apprenticeship level
Degree
Level 6 (Degree with honours) -
Reference number
VAC1000246286
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Positions
1 available
What you will do in your working day
- Manning of the internal service desk with regards to allocating, prioritising, and responding to support tickets.
- Day to day checks and support of all internal and third-party systems.
- Provision of second line desktop/server support in a mixed technology environment of Windows & Mac.
- Research, resolve, and respond to all customer support queries/issues received via phone, email, or ticketing system.
- Maintain an organised daily structure, working to assigned jobs & projects within an adequate time frame.
- Create, review, and maintain documentation as/where required.
- Involvement in new projects including implementation of 3rd party solutions and in-house developed solutions.
The training you will be getting
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 6 Digital and Technology Solutions Professional Degree Apprenticeship qualification.
What to expect at the end of your apprenticeship
- The role offers long term security and the opportunity to progress into a permanent position.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Other UCAS points (Grade 104) Essential
About the employer
Employer
SHAHZURE SYSTEMS LIMITED
Address
FLAT 27
6 HESTER ROAD
LONDON
SW11 4AL
Training
Training provider
BPP UNIVERSITY LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Nabila Lotfy
0203 8342872
Apprenticeship standard
Digital and technology solutions professional
Level 6 (Degree with honours)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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