Customer Service Apprentice VECTARE LIMITED

Vectare is one of the fastest growing bus operators in the UK. Excellent customer service is our primary objective and in this role, you will gain exposure to all forms of customer service via email and telephone, whilst also gaining experience in live operations.

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Closing date: 15 May 2024

Apprenticeship summary

  • Annual wage

    £14,750.00

    Upon completing 6 months with the business. A review will take place with a planned salary increase to £15,500.

  • Working week

    Monday to Friday 7 AM - 4 PM (1 hour lunch break).

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    22 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000246206

  • Positions

    3 available

What you will do in your working day

  • Build and maintain relationships with customers, and be the first point of contact for them, including schools and local authorities
  • Log and resolve live operational complaints and information requests from local bus passengers
  • Sit in meetings with managers and take minutes. including writing follow up action points

The training you will be getting

  • Level 2 Intermediate Apprenticeship
  • The first month of the apprenticeship will include shadowing senior employees
  • Work will be located at our head office in Loughborough
  • Training will be located at Loughborough College in one day release

What to expect at the end of your apprenticeship

We would expect an apprentice to become a senior customer service agent and after 2-3 years, take a lead role in delivering and managing our customer service team. 

We currently have a small, young team, so there is plenty of opportunity for growth and progression in the role and business. 

 

 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Interpersonal Skills

Qualifications

GCSE or equivalent English Language (Grade 5) Essential
GCSE or equivalent Maths (Grade 5) Essential

About the employer

Vectare was founded by university friends Peter Nathanail and Dominic Kalantary in 2016. We saw a burgeoning opportunity to raise standards in transport services – to improve efficiency, safety, reliability and the customer experience with technology. This has been our mission, and we’ve grown phenomenally in these few short years to now proudly transport 13 million passengers per annum. Our diverse client list includes local authorities, schools, colleges, universities, corporates and the UK Government.

Employer

VECTARE LIMITED

Address

21 Jubilee Drive

Loughborough

LE11 5XS

Contact

Alex Targett

contact@vectare.co.uk

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Training

Training provider

LOUGHBOROUGH COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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