Apprentice Patient Services Co-ordinator ROUNDWELL MEDICAL CENTRE
To deliver an efficient and effective reception and administration service to patients, whilst projecting a positive and friendly image and operating within the guidelines of practice policies and protocols.
Closing date: 31 May 2024
Apprenticeship summary
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Annual wage
£12,480.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday-Friday 9:00AM-17:00PM
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
03 Jun 2024
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Date posted
19 Apr 2024
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000246155
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Positions
1 available
What you will do in your working day
Provide the first point of contact for patients and visitors to the practice in a professional manner.
· Handle requests for appointments in line with practice protocol to ensure the efficient running of the practice appointment system.
· Handle home visit requests in line with practice protocol.
· Handle patient queries and enquiries efficiently.
· Record and communicate messages for other members of the Primary Health Care Team and other agencies accurately and without delay.
· Respond to requests for test results from patients, strictly adhering to guidelines on patient confidentiality.
· Maintain accurate computerised patient records, register new patients on to clinical system, amend registration details and input clinical data in line with practice protocol.
· Be responsible for the preparation of premises for surgery, ensuring that all consulting rooms and public areas are tidied after each surgery session in order to provide welcoming environment for patients, visitors and practice team.
· In accordance with instruction, carry out any relative duties which may be requested by the doctors, practice nurses or practice manager and which may be properly deemed to be part of the role of the receptionist in general practice.
· Remain calm and prioritise tasks whilst working in a busy environment, frequently dealing with competing demands from both patients and members of the practice and attached team.
· Maintain a professional attitude in all communication with patients and members of the practice team. Maintain manual patient records in line with Practice Protocol. Scanning & read coding
· Read coding clinical information into the Practice clinical system Scanning of letters and relevant correspondence into patient’s notes.
· Assisting in carrying out searches and audits as required by the doctors, nurses and manager.
· Assisting in the monitoring patient call and recall systems Prescriptions
· Providing efficient and accurate issuing of prescriptions to the patients
· Issuing repeat prescriptions requests received.
· Updating patients’ repeat screens on Doctors’ instructions.
The training you will be getting
Level 3 Diploma for Business Administrators
Level 2 Functional Skills English & Maths (if required)
What to expect at the end of your apprenticeship
Potential Full-time Employment
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Math's (Grade 4) Essential
About the employer
Employer
ROUNDWELL MEDICAL CENTRE
Address
25-27 DR TORRENS WAY
NEW COSTESSEY
NORWICH
NR5 0GB
Training
Training provider
POULTEC TRAINING LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Business administrator
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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