Customer Service Management Apprenticeship ENTERPRISE RENT-A-CAR UK LIMITED

We are seeking 5 apprentices to join our Customer Service Team this September 2024! Join us here at Enterprise as a Customer Service Management Apprentice and you'll not only gain a qualification but start building a successful career in management.

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Closing date: 31 Aug 2024

Apprenticeship summary

  • Annual wage

    £17,850.00

    - 33 days paid holidays a year - 1 day for a personal celebration and another for charity work! - Wardrobe vouchers at discounted rates - Free parking - Discounted health & dental plan. - Opportunity to earn Awardco points and redeem on Amazon.

  • Working week

    4 Days per week 8.00am - 5.00pm, 1 Day per week at college, days to be confirmed.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    09 Sep 2024

  • Date posted

    19 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000246133

  • Positions

    5 available

What you will do in your working day

We are seeking candidates who are passionate about delivering excellent service, hard working and motivated apprentices to join our team in the Aldershot.

During the first stage of your career, you will learn everything about providing great customer service in our UK Contact Centre’s Business Rental Department. This will provide you with a solid foundation to progress to a future career in management.

During the first year, your responsibilities will be:

  • Providing exceptional customer service via the telephone and via written communication
  • Providing administrative support to your team, departments and branches 
  • Updating internal databases and systems with a commitment to attention to detail 
  • Building internal and external relationships and communicating on a variety of levels

The training you will be getting

  • Customer Service Specialist Level 3 Apprenticeship qualification - a 15 month course, with weekly taught sessions delivered at Farnborough College of Technology, regular 1:1 support from industry expert Trainers

What to expect at the end of your apprenticeship

Following completion of the Customer Service Specialist Level 3 qualification, it is expected that apprentices will progress to Level 3 Supervisory and Level 5 Management apprenticeships. This will provide a solid foundation for a future career in management.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Enthusiastic, willing to learn

Qualifications

GCSE or equivalent English & Maths (Grade C/4 and above) Essential

Things to consider

- A customer first mentality with great communication skills both verbally and written - A Levels or equivalent would be advantageous - Must be able to commute to our Aldershot office and the Farnborough College of Technology.

About the employer

Enterprise Mobility is a family-owned, world-class portfolio of brands. We operate a global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and nearly 1.7 million vehicles taking customers wherever they need to go. In any way you want to think about it, we lead the transportation service industry. How did we get here? The fact is, we owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work. For more information, check out Vanessa's Story (https://careersblog.enterprise.co.uk/to-uni-or-not-to-uni-the-apprenticeship-that-made-up-my-mind/?pk_vid=f0bc8ecce6278f0617135380807e9c44) and lots of other great stories on our website to see why apprenticeships with Enterprise are the place to be!

Employer

ENTERPRISE RENT-A-CAR UK LIMITED

Address

Victoria House

Victoria Road

Aldershot

GU11 1EJ

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Training

Training provider

FARNBOROUGH COLLEGE OF TECHNOLOGY

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Business Services

business@farn-ct.ac.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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