Apprentice IT Technician Torbay and South Devon NHS Foundation Trust
The Health Informatics Service are looking for two technical apprentices to work in the IT Operations Department. The department has 6 teams supporting Desktop, Server, Networks, Telephony, Cyber Security and Service Desk. The role will be to support the IT Operations teams in all aspects of service delivery.
Closing date: 28 Jun 2024
Apprenticeship summary
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Annual wage
£16,787.25
Annual wage subject to agenda for change
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Working week
Monday to Friday, 7.5 hours per day, start and finish times to be confirmed.
Total hours per week: 37.5
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Expected duration
20 Months
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Possible start date
02 Sep 2024
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Date posted
19 Apr 2024
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000245986
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Positions
2 available
What you will do in your working day
JOB PURPOSE
- To support the IT Operations teams in all aspects of relevant service delivery.
- To assist in maintaining a high standard of customer service to the South Devon Health Community.
- To support the IT Operations teams in the day to day running and delivery of services provided by the department.
PRIMARY DUTIES AND AREAS OF RESPONSIBILITY
- Ensure appropriate and accurate documentation is recorded relevant to the role.
- Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates.
- Participate in monitoring IT Service Desk requests.
- Dealing with telephone calls and enquiries efficiently in a polite and professional manner.
- Prioritise own workload to meet deadlines.
- Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service.
- With the support of the line manager identify own learning requirements and maintain effective skills to carry out the role.
- Attend review meetings with Line Manager.
The training you will be getting
If successful, you will be enrolled onto an 18-month Level 3 Information Communications Technician Apprenticeship at South Devon College. You will attend weekly taught lessons at South Devon College which will give you the knowledge and understanding to become a proficient Information Communications Technician. Supported by your Assessor Coach, Course Tutor and the team here at Torbay and South Devon NHS Foundation Trust, you will get the chance to hone these skills daily. This role is truly a fantastic opportunity for anyone to create a new career or upskill on existing experience. Upon completion, you will receive a recognised Level 3 Information Communications Technician Standard certificate.
What to expect at the end of your apprenticeship
On successful completion of the apprenticeship, there will be an opportunity to apply internally for other vacancies within the NHS.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4 / C) Essential
GCSE or equivalent IT (Grade 4 / C) Desired
Things to consider
About the employer
Employer
Torbay and South Devon NHS Foundation Trust
https://www.torbayandsouthdevon.nhs.uk/
Address
Regent Close
Torquay
TQ2 7AN
Training
Training provider
SOUTH DEVON COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Damion Dishart
01803 653425
Apprenticeship standard
Information communications technician
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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