Apprentice Customer Excellence Executive KEW GREEN GROUP LIMITED

Swarm is working with Kew Green Hotels to help find a Level 2 Customer Service Apprentice. Kew Green Hotels is a leading hotel management company with more than 55 international hotels under it’s wing. You will work with a diverse range of customers while gaining valuable skills and experience in a fast-paced and exciting industry.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £21,840.00

    Benefits include Kew Greens discount opportunities in retail, restaurants, and events, Family and friends discounts, FREE access to the Leisure Club and pool, Progression and room for growth, 28 days of holiday.

  • Working week

    There are two shift patterns that alternate every other week. One week follows the schedule from 8:30am to 5pm, while the other week follows the schedule from 9:30am to 6pm.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    13 May 2024

  • Date posted

    19 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000245877

  • Positions

    2 available

What you will do in your working day

  • Provide an exceptional experience for Kew Green Hotels customers, focusing on First Contact Resolution
  • Handle large volumes of enquiries and seek to secure business on every interaction – increasing conversion, maximising revenue generation and budget delivery
  • Ensure all enquiries are dealt with in line with the hotel’s selling strategy
  • Chase enquiries and manage through all stages of the booking
  • Meet KPI’s and Objectives
  • Develop future and repeat business with both new and existing customers
  • Prepare required information and contribute to monthly Commercial Diamond Calls, ensuring that all allocated actions are completed in line with deadlines
  • Build and maintain relationships with all key operators and third-party agents including AGMs and on-site teams
  • Ensure all revenue is tracked accurately and timely
  • Work closely with Sales teams to optimise the contribution of all segments
  • Maximise revenue
  • Maintain strong relationships with colleagues across the estate ensuring that everyone works as one team to deliver customer excellence through our Guest Love programme

The training you will be getting

  • Training will be with us – Swarm Training, a national provider of apprenticeships throughout the UK
  • The successful candidate will work towards the Level 2 Customer Service qualification, this apprenticeship will take 12 months to complete with assessments
  • Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship

What to expect at the end of your apprenticeship

Upon successfully completing the apprenticeship, a possible full-time position is available for the right person. Progression and room for growth, with opportunities in the UK and abroad – Kew Green Hotels have training and courses available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Team working, Initiative, Hardworking, Enthusiasm to learn

Qualifications

GCSE or equivalent English and Maths (Grade C/4 or above) Desired

Things to consider

This role will include some travel across the estate and to business functions.

About the employer

Kew Green Hotels is a leading hotel management company with more than 55 international hotels under it’s wing. Kew Green Hotels has locations from Bangkok to Brighton, London to Leamington Spa, and they have an ever-expanding collection of hotels, both in the UK and much further afield.

Employer

KEW GREEN GROUP LIMITED

Address

Crick

Northampton

NN6 7XR

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Training

Training provider

SWARM APPRENTICESHIPS C.I.C

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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