Customer Service Apprentice HAUS MARKETING AND DISTRIBUTION LTD

We are looking for a proactive and positive person, one that can show enthusiasm for food, cooking and great customer service. With this role we will develop your skills in many areas of business with a strong focus on Customer Service, Business Administration, Sales and Office Organisation.

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Closing date: 12 May 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

  • Working week

    Monday – Friday, 9am-5pm, 37.5 hours per week.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    20 May 2024

  • Date posted

    18 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000245835

  • Positions

    1 available

What you will do in your working day

  • Customer Service to Retail Customers
  • Customer Service to Consumers
  • Communication to Retail Customers – sending out information via email and/or physical mail
  • Communication to Sales Manager – compiling and reporting feedback from Retail Customers and Consumers
  • Sales Orders
  • Sales Support to the Sales Manager
  • Sales Support to Retail Customers
  • Delivery tracking – “Where is my delivery?”
  • Returns - Processing efficiently with a fast turnaround for fault identification and replacement
  • Returns – Communication with Suppliers
  • Diary management when dealing with issues and ensuring the customer is happy with the service that we have offered.
  • Consumer leaflets control and process
  • Catalogues ordering and processing
  • Understanding the Promotions
  • Understanding our Brands
  • Clerical Work
  • Managing the products and orders for the ilovehaus e-commerce platform and assembling clearance lines
  • Organisational skills

Alongside your apprenticeship training we will also educate and train you on the principles of our accounts system, the internet and social media feeds and various other communication channels. 

The training you will be getting

  • Customer Service Level 2 Apprenticeship Standard
    https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
  • 20% off the job training

What to expect at the end of your apprenticeship

Could lead to a permanent position for the right person.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Analytical skills, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

About the employer

Since 2004, our company has provided the Housewares industry with top-quality brands that are highly respected in the market. We specialize in UK retail and corporate distribution, as well as customer service and marketing support for housewares brands that value strong backing and a genuine commitment to excellence. Our operations are based in Stoke-On-Trent, where we operate from our offices and warehouse. We continually strive to bring new and innovative products from our brands that are aligned with our ethos of being great to use, functional, and well-tested for our customers’ trust.

Employer

HAUS MARKETING AND DISTRIBUTION LTD

Address

UNIT 13-14

CRABTREE CLOSE

FENTON INDUSTRIAL ESTATE

ST4 2SW

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Training

Training provider

NEWCASTLE AND STAFFORD COLLEGES GROUP

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01782 254287

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.