Digital Support Technician Apprentice - Apprentice Finance Systems Developer LEWIS SILKIN LLP

Reporting directly to the Head of Finance Transformation, the Apprentice Finance Systems Developer will assist in the day-to-day operational support of the firm’s Finance systems and users.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 May 2024

Apprenticeship summary

  • Annual wage

    £23,000.00

  • Working week

    Monday - Friday, 7hrs per day between 09:00am to 17:00pm with an hour for lunch. Occasional requirement to work additional hours (outside core hours or working weekends) to resolve problems, implement new features and maintain service levels.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    18 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000245788

  • Positions

    1 available

What you will do in your working day

The position is within a small team working mainly on the Service Desk and will encompass customer support (both in person, online and over the telephone), application support, system testing, change control and documentation.

 

The Role

The successful applicant should have:

  • Experience in troubleshooting IT Systems and have the ability to quickly learn and be able to adapt to new applications.
  • Be able to accept tasks and advice from other more members of the department.
  • Be willing to work out of hours when required and at short notice to support the business.
  • Capable of working to tight deadlines, sometimes under pressure.
  • Demonstrate a high level of customer service and professional approach. You should also be able to communicate effectively with non-technical staff and members of the IT team.

The successful candidate will ideally have some basic experience in the following, but training will be provided:

  • Information Technology fundamentals.
  • Knowledge of Windows 11, Office 365.
  • Troubleshooting issues with smartphones and hardware.

The training you will be getting

You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.

You will work alongside our experienced Service Desk team and build your skills through a combination of:

  • 1-2-1 Coaching
  • Group activities
  • Online learning
  • Work based tasks

What to expect at the end of your apprenticeship

Continued employment and ongoing professional development. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent 5 GCSE's including Maths and English (Grade A*-C/9-4 (or equivalent) Essential
A Level or equivalent Computer Science / STEM / Business (Grade A - C) Desired

About the employer

Lewis Silkin works with leading businesses to protect and enhance their most important assets - their ideas, their people, their brand and their future. We call it: Ideas. People. Possibilities. With offices in London, Oxford, Manchester, Leeds, Cardiff, Belfast, Dublin and Hong Kong, we are recognised by clients and industry alike as being distinct for our unique culture, market-leading practice areas, sector focused approach and for providing solutions to complex, multijurisdictional business challenges, with a pragmatic and human touch. We have two things at our core: people — both ours and our clients’— and a focus on creative, tech and innovative businesses. Our culture is encapsulated by an ethos of bravery and kindness, guided by our values of Integrity, Clarity, Unity and Excellence (our ‘I-CUE’). We aim to provide a supportive environment for our people, clients and wider community and embrace diversity & inclusion, ensuring people are able to bring their full selves to work.

Employer

LEWIS SILKIN LLP

Address

1 Balloon Street

Manchester

M4 4BE

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Training

Training provider

DIGITAL NATIVE (UK) LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Digital support technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 May 2024