Kia Genius Apprenticeship - Telford KIA MOTORS UK LTD

The Kia Academy offers a bespoke apprenticeship programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing Information.

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Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays TBC.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    18 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000245724

  • Positions

    1 available

What you will do in your working day

  • Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience at every point of contact
  • Listening to customers to understand their needs, questions and aspirations, creating a non-pressurised sales environment. Advising customers on electric car ownership including EV grants
  • Recognising and dealing with any customer queries or issues that may arise
  • Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way

The training you will be getting

Customer Service Specialist Level 3

  • Sales Qualification, (City and Guilds Level 2 Certificates in principles of sales)
  • Emergency first aid at work
  • Understanding electric vehicles
  • Advanced electrification
  • Kia product knowledge
  • Delivery method and location of training to be confirmed

What to expect at the end of your apprenticeship

  • A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless
  • By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Essential

About the employer

Whether you're a private motorist or a company car driver, you'll find new Kia offers and constantly changing stock of Kia Approved used cars. As a Kia approved retailer, we also offer a full aftersales service including servicing, repair, warranty, parts and accessories. You can book your service or MOT here and find our latest Kia offers. Whatever you expect or think you know about Kia, we go one step further. It proves our fixation with quality - it explains why so many people chose our cars and why we keep growing all over the world. Plus, with our state-of-the-art European factory, the future is brighter than ever for Kia..

Employer

KIA MOTORS UK LTD

Address

Furrows of Telford

Haybridge Road Industrial Estate

Hadley

TF1 2FF

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Jose Faria

jose.faria@skillnet.org.uk

01923 216165

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.