Pharmacy Customer Service Apprentice EXEL (CHEMISTS) LIMITED

An excellent opportunity has arisen for the right person to undertake a Customer Service Apprenticeship with a difference at Orchard 2000 Pharmacy. Working and training in a busy pharmacy you will gain the skills and experience required as a starting point for a career as a dispenser.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £9,984.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working a minimum of 30 hours per week. The working times will fall within 9.00am - 6.00pm. We can be flexible on the actual times, shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    12 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    18 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000245683

  • Positions

    1 available

What you will do in your working day

An excellent opportunity has arisen for the right person to undertake a Customer Service Apprenticeship with a difference at Orchard 2000 Pharmacy. Working and training in a busy pharmacy you will gain the skills and experience required as a starting point for a career as a dispenser. On successful completion of the apprenticeship the employer would be willing to provide the professional qualifications needed to become a dispenser to the right candidate.

Duties will include:

  • Serving customers
  • Developing product knowledge
  • Providing excellent levels of customer service
  • Dealing with customer enquiries in a sensitive manner
  • Dealing with difficult customers
  • Maintaining confidentiality at all times
  • Taking cash payments
  • Taking card payments
  • Taking deliveries
  • Understudy pharmacy / healthcare assistants in customer service
  • Delivering customer service over the telephone
  • Solving problems for customers that come into the pharmacy
  • Maintaining stock levels
  • Stock rotation and merchandising
  • Ordering products
  • Using internal IT system and procedures

The training you will be getting

Customer service practitioner Level 2 (GCSE) Functional skills in maths and English if required.

What to expect at the end of your apprenticeship

This entry level opportunity offers excellent future training and development towards a career in Retail Pharmacy.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Analytical skills, Attention to detail, Communication skills, Customer care skills, Initiative, Logical, Non judgemental, Number skills, Organisation skills, Patience, Team working

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

About the employer

Our pharmacists and their teams provide a wide range of healthcare services. We offer a wide range of healthcare services commissioned by the NHS and private services.

Employer

EXEL (CHEMISTS) LIMITED

Address

480 Hall Road

Hull

HU6 9BS

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Training

Training provider

HULL COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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