Apprentice Customer service Parts Advisor HOLDERS OF CONGRESBURY LIMITED

What you will do in your working day

We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.

Duties:

• Promote good customer relations.
• Identify accurately customer requirements.
• Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply.
• Maintain and continually improve the quality of service provided to the customer.

Trained - to receive, inspect and check documentation of all incoming parts.

• Trained - to adequately package material, which is to be despatched from the parts department.
• To carry out any additional duty relative to the parts department as requested.

The training you will be getting

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

As a result, you will receive the following:

• Level 3 Customer service parts
• Level 2 Functional skills in Maths or English (If not already exempt)

What to expect at the end of your apprenticeship

Apprenticeships are a unique way to begin a career where you get practical training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.