Security Officer Apprentice HILTON UK HOTELS LIMITED

As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling regularly, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures.

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Closing date: 15 May 2024

Apprenticeship summary

  • Annual wage

    £26,364.00

    Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage. Free meals on duty 28 days holidays inc bank holiday Pension scheme. High street discounts 24/7 access to Employee Assistant Programme.

  • Working week

    You should be flexible to work 3 different shifts depending on business needs as per below: • Early shift 7:00 to 15:00 • Late shift 15:00 to 23:00 • Night shift 23:00 to 7:00

    Total hours per week: 39

  • Expected duration

    18 Months

  • Possible start date

    16 May 2024

  • Date posted

    16 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000245071

  • Positions

    1 available

What you will do in your working day

  •  Monitor and control staff entrances, Conduct regular searches of bags, Control the Goods pass-out procedure for any items purchased, loaned, or otherwise legitimately obtained and check goods received out of hours.
  • Maintain a system that monitors contractors working in the hotel according to company health and safety policies.
  • Maintain a system that records the issue and receipt of departmental keys.
  • Operate, check and monitor the CCTV system.
  • Patrol the hotel regularly ensuring fire walks take place and are recorded.
  • Ensure safe passage of cash transfers within the hotel.
  • Support evacuation of the hotel during fire alarm situations.
  • Monitor suspicious packages and be aware of bomb and terror threat procedures.
  • Provide secure storage for guest oversized items.
  • Ensure hotel facilities and function rooms remain secure and locked when not in use.
  • Maintain the Security Log Book and Incident Reports.
  • Investigate and report all allegations of theft, criminal damage and other incidents.
  • Professionally manage undesirable behaviour, intervening and defusing potential altercations.
  • Liaise with Police in the absence of a Security Team Leader.
  • Report any maintenance or hazard issues to the supervisor on duty.
  • Adhere to all Health and Safety Regulations.
  • Complete all aspects of the apprenticeship programme

The training you will be getting

  • Security First Line Manager Lv3.
  • Maths and English functional Skills Lv2.
  • You will meet your Tutors every 4 weeks with a Mix of remote 121, Group masterclasses and on-site support as well. 

What to expect at the end of your apprenticeship

 Grow your career and Personal Development: programmes designed to support your career

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Creative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade Grade C+/4+) Desired
GCSE or equivalent Maths (Grade Grade C+/4+) Desired
Other SIA Licensed (Grade Pass in date) Desired

Things to consider

• Experience working within a Hotel or similar • Maintain a positive attitude and good communication skills • Committed to delivering a high level of customer service • Ability to work on your own or in teams • The ability to deal with enquiries in a professional and polite manner • A passion for hospitality and guest service • Willingness to learn • The ability to stay calm under pressure • Excellent grooming standards • Ability to work in a fast-paced environment

About the employer

Hospitality Integrity Leadership Teamwork Ownership Now The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Employer

HILTON UK HOTELS LIMITED

Address

Hilton Metropole

225 Edgware Road

London

W2 1JU

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Training

Training provider

GLP TRAINING LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Security first line manager

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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