Apprentice Operations and Customer Service Advisor CHAIN SUPPLY MANAGEMENT & LOGISTICS LTD

CSM are currently looking for an Operations and Customer Service Advisor to join our busy logistics team. They pride themselves on offering a high level of customer service with a positive attitude towards there work.

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Closing date: 12 May 2024

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    9.00 - 6.00 pm Monday to Friday

    Total hours per week: 40

  • Expected duration

    27 Months

  • Possible start date

    15 May 2024

  • Date posted

    18 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000244085

  • Positions

    1 available

What you will do in your working day

-        Answering customer calls, liaising with service partners for queries in an efficient and timely manner.

-        Ensuring the delivery of a quality customer experience on each and every communication.

-        Communicating with suppliers to give our customer relevant updates and information.

-        Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.

-        Responding to all calls and emails in a timely manner and to a high standard.

-        Assisting customers with use of the CSM shipping system, this includes, booking collections, generating quotes, generating shipping labels.

-        Liaising with drivers.

-        Providing support to the Manager and sales staff as needed.

-        Be proactive under pressure, show initiative in finding solutions for customers.

-        Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.

-        Assisting with warehouse/fulfilment pick and pack orders.

-        Helping with and maintaining Health and Safety at the site.

The training you will be getting

During your Level 3 Supply Chain Practitioner apprenticeship you will receive ongoing training and support from CHAIN SUPPLY MANAGEMENT & LOGISTICS LTD and Smart Training & Recruitment.

What to expect at the end of your apprenticeship

A career in Logistics industry

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness

Qualifications

GCSE or equivalent GCSE or equivalent Math's &English (Grade (Grade 4 and above)) Essential

Things to consider

Be able to muck in - work in office environment - help in warehouse - help with drivers

About the employer

CSM Limited is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East. We are currently looking for an Operations and Customer Service Advisor to join our busy logistics team. We pride ourselves on offering a high level of customer service with a positive attitude towards our work.

Employer

CHAIN SUPPLY MANAGEMENT & LOGISTICS LTD

Address

Unit 20

20 Rotherhithe Business Estate

214 Rotherhithe New Road

SE16 3EH

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Training

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Aksa Munir

aksa.munir@smarttar.co.uk

Apprenticeship standard

Supply chain practitioner (fast moving consumer good) (previously Operator Manager)

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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