Police Controller Apprenticeship (Milton Keynes) Thames Valley Police

Our teams are the first point of contact for over 1000 emergency and over 2200 non-emergency phone calls and over 100 interactions via our digital platforms every day. As a Police Call Handler you will perform one of the most demanding roles in the modern police force and one which is key to inspiring satisfaction and confidence in the community.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 May 2024

Apprenticeship summary

  • Annual wage

    £33,698.32

    Please see the Thames Valley Careers site for more information on our benefit schemes

  • Working week

    2 earlies, ranging from 07:00 to 17:00. 2 Lates, ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat). 2 Nights, ranging from 21:00 to 07:00.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    08 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000242593

  • Positions

    30 available

What you will do in your working day

  • Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding.
  • Crime Recording – using our systems to take reports of crime and making sure everything is recorded according to guidelines.
  • Working with partner agencies to record other incidents in which the Police play a role.
  • Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police.
  • Dealing with requests/queries via online platforms
  • Managing the despatch of resources and prioritising incidents in line with threat, risk, harm and vulnerability, ensuring that public and officer safety is maintained at all times.
  • Making sure Police Officers and other resources have all the necessary information to deal with the incidents they have been deployed too.
  • Represent the Police Control Room at various external events such as Reading, Oxford, MK Dons and Wycombe Football matches. Also to perform your controller duties around other large scale events such as Reading Festival, Ascot Race Course, Henley Royal Regatta and other ad hoc events. (subject to extra training, ability and willingness to travel).

The training you will be getting

The apprenticeship takes approximately 18 months to achieve. Once complete, you will receive a Level 3 apprenticeship qualification in Emergency Service Contact Handling.

During the apprenticeship you will receive structured on and off the job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls.

The on and off the job development includes the use of communication systems and software, communication skills, risk assessment and decision making, and technical knowledge and understanding of incidents relevant to policing.

The development is predominately delivered in blocks of learning. The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After this it will be at the location you apply for.

What to expect at the end of your apprenticeship

Progression opportunities include:

  • Those within the department and control room, such as becoming a supervisor or/and operational manager
  • Becoming a Police Officer
  • Applying for internal roles within Thames Valley Police

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

Please note due to the sensitivity of the role you must be 18 years or over at point of application For more information on this role and Thames Valley Police as a company please visit

About the employer

Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public. Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve. Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. It’s a unique and rewarding career. A career worth living.

Employer

Thames Valley Police

Address

Abingdon Police Station, Colwell Drive, Abingdon, Oxfordshire

OX14 1AU

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Training

Training provider

THE CHIEF CONSTABLE OF THAMES VALLEY

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

CM Recruitment Team

RecruitmentStaffCM@thamesvalley.police.uk

Apprenticeship standard

Emergency contact handler

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 May 2024