Apprentice Customer Service Advisor Rove! Motorhomes Mansfield

Join our esteemed team at rove! Motorhomes at our Mansfield site. We are seeking a dedicated and enthusiastic individual to join us as an Apprentice Customer Service Advisor. This is an exciting opportunity to cultivate essential skills while working alongside seasoned professionals in a vibrant and customer-oriented setting.

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Closing date: 04 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,936.00

    Hourly rate is £6.70 per hour. Potential to achieve a Monthly target bonus of £100.

  • Working week

    The working week will consist of 40 hours worked across 6 days (Mon-Sat) with a 30 minute unpaid lunch. Hours are typically between 9am-5pm.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    04 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000235400

  • Positions

    1 available

What you will do in your working day

1. Customer Engagement: Engage with customers face-to-face, over the phone, and via email, offering courteous and proficient assistance.
2. Product Familiarity: Acquire a comprehensive understanding of motorhomes, including their features, specifications, and optional extras, to effectively address customer inquiries.
3. Sales Assistance: Aid the sales team by providing product details, arranging test drives, and supporting customers through the sales journey.
4. Service Coordination: Schedule service appointments, coordinate vehicle repairs, and relay updates to customers regarding their vehicle's status.
5. Resolution of Concerns: Promptly and effectively address customer concerns and complaints, ensuring their satisfaction remains a top priority.
6. Documentation: Maintain precise records of customer interactions, service appointments, and vehicle specifications within our database system.
7. Administrative Duties: Assist with general administrative tasks, including filing, data entry, and maintaining a tidy workspace.

The training you will be getting

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What to expect at the end of your apprenticeship

There will be opportunities for career progression within the company for individuals who demonstrate exceptional dedication and performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 9-4 / A*-C) Desired
GCSE or equivalent Maths (Grade 9-4 / A*-C) Desired

About the employer

Rove are an experienced Motorhome dealership based in Nottinghamshire. We have three sites in Mansfield, Selston and Gunthorpe. We pride ourselves on delivering exceptional customer service in the motorhome industry.

Employer

Rove! Motorhomes Mansfield

Address

MANSFIELD I CENTRE

HAMILTON WAY

MANSFIELD

NG18 5BR

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Laura Brown

laura.brown@wnc.ac.uk

01623 900467

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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