Apprentice Customer Service Advisor Rove! Motorhome Gunthorpe
Join our esteemed team at rove! Motorhomes at our Gunthorpe site. We are seeking a dedicated and enthusiastic individual to join us as an Apprentice Customer Service Advisor. This is an exciting opportunity to cultivate essential skills while working alongside seasoned professionals in a vibrant and customer-oriented setting.
Closing date: 04 Jun 2024
Apprenticeship summary
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Annual wage
£13,936.00
Hourly rate is £6.70 per hour. Potential to achieve a Monthly target bonus of £100.
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Working week
The working week will consist of 40 hours worked across 6 days (Mon-Sat) with a 30 minute unpaid lunch. Hours are typically between 9am-5pm.
Total hours per week: 40
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Expected duration
12 Months
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Possible start date
10 Jun 2024
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Date posted
04 Mar 2024
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000235384
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Positions
1 available
What you will do in your working day
1. Customer Engagement: Engage with customers face-to-face, over the phone, and via email, offering courteous and proficient assistance.
2. Product Familiarity: Acquire a comprehensive understanding of motorhomes, including their features, specifications, and optional extras, to effectively address customer inquiries.
3. Sales Assistance: Aid the sales team by providing product details, arranging test drives, and supporting customers through the sales journey.
4. Service Coordination: Schedule service appointments, coordinate vehicle repairs, and relay updates to customers regarding their vehicle's status.
5. Resolution of Concerns: Promptly and effectively address customer concerns and complaints, ensuring their satisfaction remains a top priority.
6. Documentation: Maintain precise records of customer interactions, service appointments, and vehicle specifications within our database system.
7. Administrative Duties: Assist with general administrative tasks, including filing, data entry, and maintaining a tidy workspace.
The training you will be getting
Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.
This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
What to expect at the end of your apprenticeship
There will be opportunities for career progression within the company for individuals who demonstrate exceptional dedication and performance.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4 / A*-C) Desired
About the employer
Employer
Rove! Motorhome Gunthorpe
https://www.rovemotorhomes.co.uk/
Address
Lowdham Road
Gunthorpe
NG14 7ER
Training
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Laura Brown
01623 900467
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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