Customer Service Advisor Apprentice - Luton FORD RETAIL LIMITED

To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction. Issuing courtesy cars and dealing with associated paperwork.

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Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage

    £14,560.00

  • Working week

    Monday-Friday 09:00-17:00 Weekend work may be included.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    04 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000220354

  • Positions

    1 available

What you will do in your working day

  • Book customer cars in for repair/attention either by telephone or by way of personal visits.  As a result of this, prepare job cards and files as necessary.
  • Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer.
  • On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies. Handling all relevant administration.

The training you will be getting

  • You will achieve a Customer Service level 3 qualification 
  • The apprentice will do their training in house with the skills coach. This will take place once every 28 days. 
  • There is no college involved so no block release is required

What to expect at the end of your apprenticeship

The potential to work further up in the service department. This could involve becoming an area service manager.

Requirements and prospects

Desired skills and personal qualities

None of the above

Qualifications

GCSE or equivalent English and Maths (Grade 4+) Essential

About the employer

FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country. Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.

Employer

FORD RETAIL LIMITED

Address

Sedgwick Road

Luton

LU4 9DT

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Ryan Douglas

Ryan.Douglas@skillnet.org.uk

01923 216165

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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