Kia Customer Service Parts Advisor Apprenticeship - Dukinfield KIA MOTORS UK LTD
Working in an approved office environment, this is an exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. Duties include monitoring and solving customer problems / enquiries and processing customer’s orders.
Closing date: 30 May 2024
Apprenticeship summary
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Annual wage
£13,312.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, 9.00am - 5.00pm. May include some Saturdays. Breaks to be confirmed.
Total hours per week: 40.0
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Expected duration
15 Months
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Possible start date
01 Jun 2024
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Date posted
04 Jan 2024
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000220323
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Positions
1 available
What you will do in your working day
An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:
- Safe storage of parts
- Handling, storing, and receiving stock
- Processing payments
- Following company procedures
- Identifying, sourcing, and ordering parts
- Monitoring and solving customer problems / enquiries and processing customer’s orders
The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.
The training you will be getting
- Customer Service Practitioner Level 2 Apprenticeship Standard
- Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
An Apprentice’s training includes:
- Industry recognised Level 2 Customer Service
- Practitioner Standard qualification
- Functional Skills in maths and English (if required)
What to expect at the end of your apprenticeship
- A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
- Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
KIA MOTORS UK LTD
Address
123 Birch Lane
Dukinfield
SK16 5AP
Training
Training provider
SKILLNET LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Ryan Douglas
01923216165
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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