Customer Service/Sales Admin Apprentice ANSA ELEVATORS LTD

To gain admin experience. Provide effective administrative support to the Service Sales Department.

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Closing date: 10 May 2024

Apprenticeship summary

  • Annual wage

    £12,896.00

  • Working week

    Monday to Friday, 8.30am - 5.00pm.

    Total hours per week: 38.75

  • Expected duration

    12 Months

  • Possible start date

    13 May 2024

  • Date posted

    07 Dec 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000217158

  • Positions

    1 available

What you will do in your working day

Duties:

  • Assist with processing customer enquiries
  • Assist with updating customer data and orders into our system
  • Liaising with colleagues in other departments
  • Answer incoming calls
  • Ensure tasks and processes are completed on time and effectively
  • Ensure information is updated and work is completed on time
  • Ensure communication within the team is carried out in a timely, professional manner
  • Contribute to team effort by accomplishing related results as required
  • To undertake other ad hoc duties as requested by Line Management

The training you will be getting

  • Level 2 Customer Service
  • Off the job training will take place at Oldham College one day a week

What to expect at the end of your apprenticeship

  • Potential Progression to Full time employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent 5 Subjects including English and Maths (Grade grades 9-4 (A*-C)) Essential

About the employer

We care for, and maintain thousands of lifts of varying makes, age and condition. From simple domestic Access Platforms to complex group systems in hi-rise commercial lift applications. We do this with an unerring commitment to our customers. Not only do we provide excellent on-site services, we support this with in-house systems which record, report and inform all of our clients. Fully GPS tracked vehicles, instant email reporting direct from site and comprehensive administration all complete our unrivalled service delivery. We have technical resource that is the envy of our competitors. Whether you require stabilisation of a troublesome unit or a fully comprehensive partnership, we will have the time and knowledge to assist

Employer

ANSA ELEVATORS LTD

Address

UNIT 21

BROADGATE

OLDHAM BROADWAY BUSINESS PARK

OL9 9XA

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Training

Training provider

THE OLDHAM COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Deborah Wynn

deborah.wynn@oldham.ac.uk

01617853586

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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