Finance Quality Team Apprentice
DHL INTERNATIONAL (UK) LIMITED
Slough (SL3 0BB)
Closes in 10 days (Wednesday 30 July 2025)
Posted on 16 July 2025
Contents
Summary
The Finance Quality Apprentice will work across the organisation, interacting with internal and external customers to improve efficiency and add value. The apprentice will conduct Quality Assessments to identify areas for improvement, analyse data to identify root causes, and implement continuous improvement initiatives in Finance processes.
- Wage
-
£23,809.50 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 09:00 - 17:30
37 hours 30 minutes a week
- Start date
-
Monday 15 September 2025
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Work under the guidance of the Learning & Development Specialist - Finance to provide support to Customer Accounting in Continuous Improvement initiatives
- Support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of the apprentice must contribute to the efficiency of our organisation, assisting all functional areas of Finance, working across teams, building relationships and resolving issues as requested
- Handle conflict and sensitive situations professionally and confidentially, adhering to organisational processes and policies
- Support the Finance Quality Manager with various Continuous Improvement initiatives, via various methods e.g. phone, face-to-face, email, online/virtual, adapting their style to their audience
- Use of multiple IT packages and systems relevant to the organisation in order to: prepare and send emails, speak on the telephone, perform financial processes, record and analyse data
- Support the Finance Quality Assessor with the completion of monthly Quality Assessments, across various teams within Finance, including our outsourcing business partners
- Assist the Finance Learning & Development Specialist with coordination, scheduling, communication, and facilitation of training, including identification of any training gaps and supporting both existing and any new onboarded agents with their training plans
Where you'll work
Southern Hub
Horton Road, Colnbrook
Slough
SL3 0BB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
About this employer
DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
Company benefits
Performance related bonus scheme, generous annual leave entitlement, company pension scheme, life assurance, variety of retail and entertainment discounts, on site gym, professional employee assistance programme
After this apprenticeship
Opportunities to progress within the Customer Accounting function, including:
- Query Handling
- Finance Quality Assessor
- Finance Learning and Development Trainer
Ask a question
The contact for this apprenticeship is:
DHL INTERNATIONAL (UK) LIMITED
Jacinta Oughton
jacinta.oughton@dhl.com
The reference code for this apprenticeship is VAC1000214894.
Apply now
Closes in 10 days (Wednesday 30 July 2025)
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