Customer Service/Sales Apprentice TOGETHER FM

Customer Service Level 2 Apprenticeship. Do you have good communications and written skills, have a positive approach, enjoy talking to people? You will be doing general administrative and clerical support in addition to other duties which include; Check and respond to emails Provide information to callers Greet persons entering service

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Closing date: 19 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am to 5.30pm. 45 minute lunch break and 15 minute additional break. Total hours per week: 37.5 hours

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    20 Dec 2023

  • Date posted

    14 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000212204

  • Positions

    1 available

What you will do in your working day

  • The ability to operate a busy modern switchboard
  • An outstanding telephone manner 
  • Be well presented, confident and approachable
  • Ability to problem solve
  • Data entry
  • Excellent communication, organisation and interpersonal skills
  • Excellent word processing skills
  • Good attention to detail
  • Check and respond to emails
  • Provide information to callers
  • Greet persons entering service
  • Deal with queries from the public
  • General administrative and clerical support
  • Tidy and maintain the reception area assist with activities held in the service
  • Using Outlook Email
  • Maintaining a friendly and professional atmosphere
  • Be able to handle pressure and multi task
  • Ad hoc duties
  • Meet and greet

The training you will be getting

  • Customer service practitioner Level 2
  • Delivery method TBC
  • Functional Skills level 2 English and maths, if required

What to expect at the end of your apprenticeship

  • Full time employment or position
  • Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Our mission is to deliver the highest level of service to our clients whilst offering a complete cost effective security solution. We endeavour to provide a reliable service which is also complimented by our large resource backup.

Employer

TOGETHER FM

Address

Regent House

Bath Avenue

Wolverhampton

WV1 4EG

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Training

Training provider

STAFF SELECT LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

apprenticeships@novatraning.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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