Customer Service/Sales Apprentice TOGETHER FM
Customer Service Level 2 Apprenticeship. Do you have good communications and written skills, have a positive approach, enjoy talking to people? You will be doing general administrative and clerical support in addition to other duties which include; Check and respond to emails Provide information to callers Greet persons entering service
Closing date: 19 Dec 2023
Apprenticeship summary
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Annual wage
£10,296.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday, 9.00am to 5.30pm. 45 minute lunch break and 15 minute additional break. Total hours per week: 37.5 hours
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
20 Dec 2023
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Date posted
14 Nov 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000212204
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Positions
1 available
What you will do in your working day
- The ability to operate a busy modern switchboard
- An outstanding telephone manner
- Be well presented, confident and approachable
- Ability to problem solve
- Data entry
- Excellent communication, organisation and interpersonal skills
- Excellent word processing skills
- Good attention to detail
- Check and respond to emails
- Provide information to callers
- Greet persons entering service
- Deal with queries from the public
- General administrative and clerical support
- Tidy and maintain the reception area assist with activities held in the service
- Using Outlook Email
- Maintaining a friendly and professional atmosphere
- Be able to handle pressure and multi task
- Ad hoc duties
- Meet and greet
The training you will be getting
- Customer service practitioner Level 2
- Delivery method TBC
- Functional Skills level 2 English and maths, if required
What to expect at the end of your apprenticeship
- Full time employment or position
- Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Desired
About the employer
Employer
TOGETHER FM
Address
Regent House
Bath Avenue
Wolverhampton
WV1 4EG
Training
Training provider
STAFF SELECT LTD
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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