Customer Services Apprenticeship WINCORE LTD

We have a “sweet” opportunity for a motivated individual as a Customer Service Specialist for a Cafe/Sweet shop in Kingswinford. You will be assisting with the daily sales and customer relations on the shop floor and fulfilling online orders. Tapping into your creative side, running social media campaigns and assisting with day-to-day tasks.

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Closing date: 08 Jan 2024

Apprenticeship summary

  • Annual wage


    Salary to be reviewed after 3 months

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8 am to 5 pm Monday - Friday 10 am to 5 pm on Saturdays

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    08 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Handling customers' orders both online & in store
  • Promoting offers and running social media campaigns
  • Keeping up to date with the most recent products
  • Stock replenishment
  • Cash handling & recording
  • Shop-front decoration
  • Dealing with suppliers
  • Developing knowledge of regulations and legislations

The training you will be getting

  • Gain a Level 3 Qualification as a Customer Service Specialist
  • Monthly 1 to 1 coaching sessions
  • Task completion done via an Online Portfolio while in the workplace
  • Full training will be given for the duration of the qualification both from employer & training provider

What to expect at the end of your apprenticeship

Full-time, permanent position within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade 4) Essential

About the employer

Traditional Sweet Shop based in Kingswinford, West Midlands. Traditional sweets and sweet based gifts Barista style coffee and cakes in a relaxed environment.




31 Lapwood Avenue



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ryan Whitehouse

01902 716100

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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