Customer Service Representative - Apprentice HANDY BRAND UK LTD

We're looking for the most positive person in Bristol! Join our small team and really make a difference. This role encourages both professional and personal growth. You will have direct communications with new and existing customers via the telephone, online chat facility and emails.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £18,720.00

  • Working week

    40hpw: Mon-Fri 9:00 - 17:30 (30-minute lunch break)

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    22 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000200602

  • Positions

    1 available

What you will do in your working day

You will be working closely with dedicated staff members to gain a thorough understanding of your role and the print industry as a whole. Adaptability is key. You will be required to support customers during the initial query stage and find resolutions for customers when things don't quite go to plan. Alongside this, you will also assist in: Overseeing the growth of the company's digital presence, Developing marketing initiatives Working alongside third-party companies to execute SEO plans.

The training you will be getting

Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Customer Service Specialist Standard. The apprentice will be given sufficient time to undertake their "off-the-job" requirement of the apprenticeship during their working hours. Throughout your time as an apprentice, you will be supported by both Handy Labels and BPIF Training. You will be assigned a training coordinator to ensure that you have the best training available. Training requirements will be discussed at the point of employment to suit your individual needs and business needs.

What to expect at the end of your apprenticeship

We would like to keep successful apprentices on within the company, either within a Customer Service capacity or to train in another role. Once employed with us for a year, you will become part of our Employee Ownership Trust. This allows you to share ownership of a percentage of our business and its profits.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Logical, Non judgemental, Number skills, Organisation skills, Patience, Problem solving skills, Team working

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

We are an established printing company specialising in the production of bespoke sticky labels and swing tags for businesses and individual customers. With 15 years of experience, our small team of dedicated staff work tirelessly to maintain our 4.9-star rating!

Employer

HANDY BRAND UK LTD

Address

Handy Brand UK

Unit 6

Harbour Road Trading Estate

BS20 7BL

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Training

Training provider

BPIF TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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