Business Admin Apprentice The Lyndhurst Surgery

An exciting opportunity for someone to join a vibrant GP practice in Leyton as a Receptionist/Secretary Apprentice. You will offer assistance to the Practice Team and project a friendly image to patients, either in person or via the telephone. Duties include booking appointments, answering the telephone and dealing with or redirecting enquiries.

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Closing date: 15 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am - 4pm (shifts may vary), one hour lunch

    Total hours per week: 30.0

  • Expected duration

    18 Months

  • Possible start date

    30 Jun 2023

  • Date posted

    16 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the follow items. Duties may be varied from time-to-time under the direction of the Office Manager/Senior Receptionist, dependent on current and evolving Practice workload and staffing levels:

  • Photocopying/retrieving documents for email – including medical records for insurance reports
  • Emailing documents
  • Answer the office telephone and redirect enquiries
  • Filing of records and information
  • All office related admin tasks
  • Scan correspondence into patient records
  • Input of information and results onto the computer as requested by doctors
  • Receive requests for repeat treatment and repeat prescriptions as directed by Practice policy. Mark review documents and contact patients for follow up
  • Air and tidy waiting room and reception
  • Make tea/coffee and undertake washing up as necessary.
  • Make adequate security checks before leaving the building, including the shutdown of computers and electrical equipment as required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administrator Apprenticeship - Standard
  • Skills, Knowledge and Behaviours
  • Day release to attend college at Havering (RM11 2LL) or Hackney (N1 6HQ)

What is the expected career progression after this apprenticeship?

  • Possibility of permanent position upon completion of apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Patience


GCSE or equivalent English (Grade 4 and above (A*- C)) Essential
GCSE or equivalent Maths (Grade 4 and above (A*-C)) Essential

Things to consider

Personal Qualities • Self-motivation • Team player • Confident • Professional • Creative thinker • Positive, sensitive and compassionate • Non-discriminatory • Non-judgmental • Sense of humour • Ability to self-reflect and seek advice and support if necessary

About the employer

We are a small friendly, forward-looking practice with a practice population of approximately 4,700 patients. As a small practice, we pride ourselves in being able to offer a personal service, and our dedicated team are committed to providing excellent patient care in a safe and supportive environment. Our team comprise 2 Partners, 3 Locum GP, 1 Practice Nurses and 1 clinical pharmacist, together with a strong and hard-working Administrative team. We are an accredited training practice and teach and support Medical students at different levels


The Lyndhurst Surgery




E10 6JB

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Training provider



Phil Lynch

Apprenticeship standard

Business administrator

Level 3 (A level)

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